IT Technician

Crain Automotive•Little Rock, AR

6d•Hybrid

About The Position

Crain Automotive is seeking a knowledgeable, dependable, and proactive IT Technician to support our growing network of automotive dealerships. This position provides both onsite and remote technical support to dealership employees and assists with the installation, maintenance, and troubleshooting of computers, networks, software, phones, printers, and other technology systems. The ideal candidate is a hands-on problem solver who enjoys working with both people and technology. Automotive dealership experience is a plus, but we are primarily looking for someone with strong technical fundamentals, excellent customer service skills, and the ability to learn new systems quickly.

Requirements

1–3 years of IT support, help desk, desktop support, or related technical experience
Strong working knowledge of Windows operating systems and PC hardware
Basic understanding of TCP/IP networking, Wi-Fi, DHCP, DNS, and network troubleshooting
Experience with Microsoft 365, user administration, and remote support tools preferred
Familiarity with automotive dealership systems such as Reynolds & Reynolds, CDK, Dealertrack, or similar platforms is a plus
Ability to diagnose and resolve hardware and software problems efficiently
Strong communication and interpersonal skills with a customer-service mindset
Self-motivated, organized, dependable, and able to work independently
Ability to prioritize multiple support requests in a fast-paced environment
Valid driver's license and ability to travel between dealership locations as needed

Nice To Haves

Automotive dealership experience is a plus
Familiarity with automotive dealership systems such as Reynolds & Reynolds, CDK, Dealertrack, or similar platforms is a plus

Responsibilities

Provide onsite and remote technical support for desktops, laptops, printers, phones, mobile devices, and dealership-specific hardware
Install, configure, maintain, and troubleshoot Windows workstations, applications, and peripherals
Diagnose and resolve hardware, software, connectivity, and network-related issues
Create and maintain user accounts, permissions, and system access
Support dealership DMS, CRM, and other business applications
Assist with network equipment, wireless connectivity, and basic network troubleshooting
Document, track, and resolve support requests through the IT ticketing system
Maintain accurate IT documentation, procedures, equipment records, and inventory
Assist with hardware deployments, equipment upgrades, technology projects, and system audits
Work with third-party vendors and support providers when necessary to resolve technical issues
Travel to dealership locations as needed to provide onsite support
Perform other technology-related duties as assigned