IT Technician

Epic Piping • Houston, TX

23d • Onsite

About The Position

Epic Piping is hiring an IT Technician to provide onsite Level 1 and Level 2 technical support at assigned fabrication and distribution facilities in Houston. The role maintains end-user computing devices, resolves hardware and software issues, supports network-connected equipment, and helps employees use technology effectively in a fast-paced pipe fabrication and distribution environment. The IT Technician is the primary onsite IT resource at assigned locations and collaborates with the corporate IT team on enterprise systems and initiatives.

This is a hands-on, customer-focused position performed onsite Monday through Friday, with occasional weekend support and travel. The role involves supporting end-user devices and Microsoft 365 applications, maintaining IT asset records and inventory, assisting with local network equipment and facility technology, and participating in IT projects and deployments.

Requirements

• At least 3 years of experience providing Level 1 and Level 2 technical support.
• Strong knowledge of Microsoft Windows desktop operating systems and Microsoft Office applications.
• Experience supporting Windows Active Directory, Microsoft Office 365, and Entra ID.
• Experience troubleshooting computer hardware, software, printers, and peripheral devices.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, and wireless networking.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational skills and ability to prioritize multiple support requests.
• Valid driver's license and ability to travel occasionally between company facilities.

Nice To Haves

• Associate degree from a two-year college or technical school.
• Experience supporting manufacturing, fabrication, warehouse, or industrial environments.
• Experience with remote support tools and IT service management platforms.
• Knowledge of cybersecurity best practices and endpoint security.
• Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.

Responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, kiosks, mobile devices, printers, scanners, and peripheral equipment.
• Respond to and resolve user support requests through the Helpdesk ticketing system in a timely and professional manner.
• Install, configure, deploy, maintain, and troubleshoot Windows workstations and related hardware.
• Perform workstation setup, software installation, imaging, hardware upgrades, and equipment replacement.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Troubleshoot user account issues, including password resets, access requests, and authentication problems.
• Record data communication transactions, problems and remedial actions, and installation activities through the Helpdesk ticketing system.
• Assist with installing, maintaining, and troubleshooting local network equipment, including switches, wireless access points, cabling, building access control, and security cameras.
• Support conference room technology, audiovisual equipment, and meeting spaces.
• Coordinate hardware repairs, warranty service, and equipment lifecycle management.
• Maintain accurate inventory of IT assets, including computers, monitors, mobile devices, and accessories.
• Assist with onboarding and offboarding activities involving computers, monitors, mobile devices, and accessories.
• Train users in the proper use of hardware and software.
• Escalate complex technical issues to corporate IT staff or third-party vendors when appropriate.
• Participate in IT infrastructure projects, technology deployments, and facility expansions as assigned.
• Maintain a clean, organized, and secure IT work environment while following company safety policies.
• Provide occasional after-hours and weekend support for maintenance activities, upgrades, or emergency incidents.
• Travel occasionally between company facilities.

Benefits

• Competitive insurance and benefit options.
• Company-paid life insurance and long-term disability insurance.
• Paid time off and holiday time.
• Traditional and Roth 401(k) plans, with a 50% company match up to 6% contributed by the employee.
• A supportive and collaborative work environment where employees are encouraged to share ideas and contribute to shared goals.
• Employee training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree