IT Technician

Ducommun•St. Croix Falls, WI

24d

About The Position

The IT Technician provides information technology support to an assigned manufacturing site, including hardware, software, account management, and data backups. The level assigned will be based on education, certifications, skills, knowledge, and experience. The technician supports end users and site systems, assists with IT projects and security controls, and follows IT policies and standard work instructions. As needed, the technician must be available after hours to respond to monitoring alerts or management requests.

Requirements

High school diploma or equivalent required.
At least six months of experience installing, configuring, maintaining, and troubleshooting Intel- and Microsoft Windows-based server and client hardware and operating systems is preferred.
Able to install Windows desktop and server operating systems and applications such as Office, Visio, Project, McAfee Virus Scan, ERP clients, and engineering software.
Able to respond to system issues outside normal work hours as needed.
Able to multitask, think creatively, and work proactively as part of a cross-functional team.
Able to exercise strict confidentiality and maintain integrity in information access and use.
Detail-oriented, able to take direction, and able to prioritize while multitasking.
Excellent written and verbal communication skills.
Able to document issue recognition and resolution thoroughly, including contributing to standardized knowledge base articles and internal wikis.
Professional appearance and demeanor, with a customer-focused attitude.
Able to adapt to a changing environment, work unsupervised according to stated priorities, and use resourcefulness and creativity to support continuous improvement.

Nice To Haves

Associate degree in a technical field preferred.
Previous IT experience in a manufacturing environment preferred.
Experience with an IT Help Desk ticketing system preferred.
Knowledge of Microsoft Active Directory and related technologies and services such as TCP/IP, DHCP, and Domain Name Service (DNS) preferred.
File and print services experience.
Anti-virus application management and support experience.
Basic Active Directory and Microsoft Office 365 account administration skills preferred.
Experience with data backup and restore principles, technology, and methods, including backup job and media management, preferred.
Experience deploying PC and laptop workstations.

Responsibilities

Acquire, deploy, troubleshoot, maintain, repair, and replace end-user computer hardware.
Prioritize, schedule, review, resolve, and document issues and requests logged in the IT Help Desk ticketing system.
Maintain Active Directory user accounts, security and distribution groups, and related change requests.
Support data backups, restores, and backup media rotations.
Support multifunction printers and related applications, desktop printers, scanners, faxing, mobile devices, and basic Voice over IP phones.
Support server room operations when directed, including user account administration, data backups, restores, and backup media rotations.
Deploy PCs at the site.
Assist with Local Area Network issues and coordinate with Network Services regarding infrastructure changes and Wide Area Network, Local Area Network, and Internet issues.
Perform preventive maintenance and repairs on active systems, excluding devices or systems directly supported by a vendor, such as copiers and highly proprietary systems or devices.
Perform and document internal Sarbanes-Oxley Section 404 audits according to published schedules, policies, and procedures.
Implement or assist with designated IT system-based controls related to CMMC requirements.
Ensure compliance with security standards and policies.
Support implementation of IT components of site-specific and companywide projects or initiatives.
Provide after-hours support as needed for alerts issued by the applicable monitoring system or management.
Assist IT department peers with troubleshooting and support tasks when circumstances warrant.
Adhere to IT policies and follow IT Standard Work Instructions.
Provide end-user training as required.