IT Technician

GOODWILL OF WESTERN & NORTHERN CONNECTICUT•Bridgeport, CT

29d

About The Position

Goodwill of Western and Northern Connecticut is hiring an IT Technician to support employees and maintain technology across corporate offices and retail stores. The role provides first-level hardware and software support in person, by phone, and through remote access, with customer service as a key part of the position. The technician also supports retail point-of-sale systems, manages user accounts and IT inventory, maintains documentation, and travels frequently to retail stores throughout Connecticut. Participation in an after-hours support rotation is required.

Requirements

In-depth knowledge of Windows 10 and Microsoft Active Directory.
Strong analytical and technical skills.
Strong documentation skills.
Strong interpersonal skills, including telephone, active listening, and customer care skills.
Knowledge of networking (TCP/IP, switches, and Wi-Fi) and software support.
Ability to prioritize tasks and deliver on time.
Self-motivated and able to work in a fast-moving environment.
Attention to detail.
Ability to work independently and as part of a team.
Respond in a timely manner and prioritize tasks.
Keep current with the latest technologies and best practices.
Valid Connecticut driver's license and daily use of a reliable, insured vehicle for frequent travel to retail stores throughout Connecticut.
Ability to lift over 40 pounds, with or without reasonable accommodations.

Responsibilities

Provide first-level IT support to employees in person, by phone, and via remote access.
Support retail POS system hardware and software in coordination with the POS vendor.
Install, image, configure, and troubleshoot back-office computers and printers.
Perform preventative maintenance, testing, and repair of computer hardware.
Create and manage user accounts in Active Directory, Office 365, and other company systems.
Create and maintain IT supporting documentation.
Record and track IT devices in the inventory database.
Install software packages, including operating systems, networking components, and office applications.
Participate in the after-hours support rotation.
Travel frequently to retail stores throughout Connecticut.
Perform other duties as assigned.

Benefits

Opportunities for career advancement.
Company-paid professional development and training.
Health, dental, and vision benefits (employee paid), plus long- and short-term disability and life insurance (Goodwill paid); available on the first of the month following 60 days of employment.
Two weeks of vacation, four personal days, and seven sick days.
Up to $3,000 in qualified tuition reimbursement.
Nine paid holidays.
403(b) retirement savings plan with employer match.
50% employee discount.
$50 work-anniversary gift for each year of continuous service.
$200 referral program for each referred candidate hired.