IT Technician

GO Car Wash•Mcallen, TX

24d•Onsite

About The Position

GO Car Wash is hiring an IT Field Technician to keep car wash locations in an assigned market running. The technician is the hands-on owner of site technology—including POS systems, tunnel controllers, networks, digital menu boards, and security and LPR cameras—and serves as the Tier 2/3 escalation point when site teams and OEM vendors cannot resolve an issue. The role reports to the IT Support Manager and is full-time, hourly, with pay of $30–$35 per hour based on location and experience. It involves approximately 25% travel across assigned sites, occasional overnight trips, and participation in a weekend on-call rotation as needed. Mileage and travel expenses are covered. The work takes place at active, outdoor car wash sites and may expose the technician to heat, cold, water, noise, and moving equipment. The role may require climbing ladders, working in tight or elevated spaces, and lifting up to 50 pounds. Evening and weekend work may be needed. A satisfactory criminal and motor vehicle check is required before hire.

Requirements

Either 1+ year of experience with car wash POS or tunnel control systems (DRB, Sonny's, AMP, Micrologic, or ICS), or a strong IT and low-voltage background and willingness to learn site network and car wash infrastructure.
Hands-on experience terminating Cat5e/Cat6 and installing IP cameras and NVRs.
Working knowledge of networking basics, including IP addressing, switches, PoE, and Wi-Fi.
Comfort supporting Windows, Microsoft 365, and iOS/Android devices.
Clear communication with site managers and vendors, and disciplined documentation habits.
High school diploma or equivalent.
Valid driver's license, clean driving record, and reliable personal vehicle.
Ability to travel approximately 25% across sites in the assigned market; occasional overnight travel may be required.
Ability to work in active outdoor wash sites and climb ladders, work in tight or elevated spaces, and lift up to 50 lbs.
Availability for evening and weekend work as needed, including the on-call rotation.

Nice To Haves

CompTIA A+ or Network+ certification, or a low-voltage certification.
Multi-site retail, quick-service, or industrial field support experience.
Basic SQL or experience with work order and ticketing systems.

Responsibilities

Provide Tier 2/3 support for car wash POS and tunnel control software and hardware, including pay stations, manager station PCs, site servers, and controllers.
Respond on site to site-down events and restore operations quickly.
Coordinate warranty and repair work with OEM vendors and track case numbers and parts through resolution.
Mount, terminate, and configure IP security and license plate recognition (LPR) cameras and connect them to the site network.
Troubleshoot cabling, switches, routers, Wi-Fi access points, and ISP connectivity.
Install and support digital menu boards, including displays, media players, and network connectivity.
Confirm that current pricing and promotions display correctly after changes.
Perform preventive maintenance visits and proactive hardware replacement.
Support new site openings, remodels, and technology rollouts.
Support site Windows PCs, tablets, mobile devices, and Microsoft 365 users.
Document each job by closing work orders with the condition, cause, and correction, and keep site configurations and equipment inventory current.
Contribute market IT updates for monthly business reviews.
Flag recurring issues and training gaps, help write SOPs, and train site teams in first-line troubleshooting.
Assist the IT Support Manager with price changes, promotions, and code setup as needed.
Participate in the weekend on-call rotation as needed.