IT Technician

TransCore • Albuquerque, NM

9d

About The Position

TransCore-Amtech Systems (AMS), a subsidiary of ST Engineering, is seeking a full-time IT Technician to join its team in Albuquerque, New Mexico. The IT Technician provides desktop and end-user support for Windows workstations, Microsoft 365 services, mobile devices, printers, and related technologies. The role troubleshoots and resolves hardware, software, connectivity, and account issues while maintaining a high level of customer service. Complex issues are escalated to System Administrators, Network Engineers, or application support teams as necessary.

The position supports desktop computers, laptops, mobile devices, printers, peripheral equipment, Windows 11, standard business applications, Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, conference room technology, and Teams Rooms. It also performs employee onboarding and offboarding, maintains technical documentation, assists end users, and follows IT security policies and endpoint security initiatives.

Requirements

• Typically 2–5 years of experience in desktop support, IT support, help desk, or a related technical support role.
• High school diploma or GED required.
• Experience supporting Windows 10/11, Microsoft 365 applications, computer hardware, printers, and mobile devices.
• Working knowledge of Active Directory, Microsoft Entra ID, and Microsoft Intune for user account, access, and endpoint support.
• Experience with IT ticketing systems, incident management, and technical documentation.
• Understanding of TCP/IP networking, VPN connectivity, wireless networking, and basic conference room and Microsoft Teams Rooms troubleshooting.
• Knowledge of basic IT security practices, including multifactor authentication and endpoint protection.
• Strong customer service, communication, troubleshooting, and problem-solving skills.

Nice To Haves

• Computer-related education, technical certifications, or a college degree preferred.
• Microsoft or other relevant industry certifications preferred but not required.

Responsibilities

• Provide support for desktop computers, laptops, mobile devices, printers, and peripheral equipment.
• Respond to, prioritize, troubleshoot, and resolve incidents and service requests submitted through the IT ticketing system.
• Install, configure, maintain, and support Windows 11 operating systems and standard business applications.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Troubleshoot user account, authentication, password, and access issues within Active Directory and Microsoft Entra ID.
• Assist with endpoint management activities through Microsoft Intune.
• Diagnose and resolve hardware, software, network connectivity, VPN, and printing issues.
• Perform employee onboarding and offboarding activities, including equipment deployment, account setup, and access management.
• Support conference room technology and Teams Rooms.
• Maintain accurate documentation of incidents, resolutions, procedures, and knowledge articles.
• Train and assist end users in the effective use of technology solutions.
• Follow IT security policies and assist with endpoint security initiatives.
• Escalate complex issues to System Administrators, Network Engineers, or application support teams as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED