IT Technician

Churchill Downs Incorporated • Louisville, KY

37d • Onsite

About The Position

The IT Technician is responsible for providing support to Derby City Gaming for operating system requirements. The role supports the gaming facility and its users through hardware setup, software installation and troubleshooting, server-based systems administration, and customer service. The position includes onsite support, including weekend and night-shift work.

Requirements

• Two to three years of experience as an IT Technician.
• Oral and written communication skills.
• Excellent internal and external guest service.
• Willingness to assume overall responsibility relative to the performance of the IT department.
• Valid Racing License.

Nice To Haves

• A degree in a related field or an equivalent combination of work experience and education is preferred.

Responsibilities

• Set up new hardware, including personal computers, printers, servers, and phones.
• Install and troubleshoot company-approved software and web applications.
• Assist with programming copiers to scan and email documents.
• Provide quality customer service to users by resolving problems and demonstrating processes.
• Educate users and proactively offer solutions to reduce recurring issues.
• Provide onsite support for the gaming facility, including weekend and night-shift work.
• Administer server-based systems across all departments.
• Create and maintain technical documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed