IT Technician (On Site)

Asociacion Puertorriquenos En Marcha Inc•Philadelphia, PA

2d•$45,000•Onsite

About The Position

Asociación Puertorriqueños en Marcha (APM) is a non-profit organization serving the North Philadelphia communities for over 50 years. Our mission is to help families achieve their greatest potential by offering them services such as Foster Care & Adoption, Child Welfare, Early Childhood Education, Behavioral Health and D&A Treatment, Housing, Economic Development, and Community Services.

Requirements

Microsoft Windows Platform (XP, Vista, 7, 8 & Server 2003, 2008, 2010)
Microsoft Office Platform (2003, 2007, 2010, 2013)
Microsoft SQL Server
Symantec Backup Exec Software
Symantec Endpoint Protection
Cisco & Netgear Network Devices / Software
Barracuda Web Filter
Computer / Server Maintenance
VOIP Telephony
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
Able to lift up to 25lbs and perform general office duties.
A+ Certification

Nice To Haves

Experience Building & Managing Active Directory

Responsibilities

Install, Configure, maintain and update all Servers/desktop/laptop/thin client/mobile devices, software/hardware for the entire company; 200+ users
Monitor, troubleshoot, track and resolve Help Desk Support tickets through ETO Software and other methods.
Remotely troubleshoot issues for offsite users using RDP and other Remote Access Software.
Create/maintain Technology procedures related documentation and upload/update them using SharePoint.
Answer incoming calls and support Internal & External clients as required
Perform Installations / Maintenance for Routers, Switches, Firewalls, Network Drives, and Network Security Appliances including content filters.
Maintain HIPPA and SOX compliance in the entire APM Network
Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
Assist in training initiatives to new and current employees.
Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with clients during the problem resolution process
Utilize superior Customer Service Skills.
Provide after hours support for staff on an as needed basis (assigned by the IT Manager)
Maintains a thorough knowledge of the organization and adheres to all organizational standards.
Assist with IT Management with Projects and other Tasks as needed and assigned
Files & Archives all IT documentations
Assist with IT Inventory process and order tracking using ETO or other software.
Ensure all assigned tasks are completed in a timely manner and ensure deadlines are met.
Complete other tasks as assigned by Management.
Ability to communicate effectively in Person, via Telephone & other electronic methods
Ability to think out of the box to resolve technical and other issues.
Experience Building & Managing Active Directory
Additional tasks assigned by supervisor.

Benefits

Health Insurance through Independence Administrators or $100/month reimbursement with proof of current insurance
Vision and Dental Plans through SunLife
Basic Life Insurance (100% Employer Funded)
403B Retirement Plan with Company Contribution
Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
Employee Assistance Program including free counseling, trainings, webinars, and other resources
Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
Short-term and Long-term Disabilities
Employee Referral Program
20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
12 Days of Paid Holidays