PC Technician (On-site)

Cuhaci Peterson • Orlando, FL

1d • Onsite

About The Position

The PC Technician provides customer support for the IT Department to include end user support, minimal network support, general equipment maintenance, and inventory management.

Requirements

• Organizational skills and ability to multi-task
• Proficient in (hardware/software) setup of new computers
• Basic knowledge of Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, network topology, Azure, Remote Desktop, network printers and scanners
• Proficient in Microsoft Office/Office 365 and cloud computing
• Experience troubleshooting hardware and software problems.
• Basic knowledge of audio/visual systems, including conference room equipment.
• Knowledge of software distribution tools
• Strong verbal and written communication skills
• Positive and motivating attitude
• 2+ years in the Helpdesk/IT industry

Nice To Haves

• Experience with MS Server, Azure, LAN/WAN Hardware, and troubleshooting required.
• Excellent communication skills with a positive attitude.
• Excellent organizational skills, flexibility, prioritization, and multi-tasking skills.
• Mentors and takes lead with other technicians.
• The ability to function in a service capacity.
• Must attend virtual training classes to ensure firm is at the cutting edge of technology.
• Must utilize Udemy for Business.
• Shows progress in working towards obtaining professional certifications.
• Strong knowledge of networking technology.

Responsibilities

• Customer service to employees with hardware/software issues
• Ensure computers interconnect seamlessly with diverse systems including associated storage systems, email servers, computer conferencing system, application servers and administrative systems.
• To document and switch out any hardware which is malfunctioning
• Track/order parts inventory for adequate supply of needed components.
• Resolve daily email support ticket requests.
• Assist the IT department with various projects.
• Performs miscellaneous job-related duties as assigned.
• Maintenance of endpoint security

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed