PC Technician

Five Keys Schools and Programs•Oakland, CA

1d•$25 - $30•Onsite

About The Position

The Personal Computer (PC) Technician reports to the IT Systems Manager and plays a crucial role in ensuring the efficient and effective use of the organization's computer technology. This position involves providing on-site and remote technical support to Five Keys staff and students, diagnosing and resolving hardware and software issues, installing and configuring computer systems and peripherals, and contributing to the overall maintenance and security of the IT infrastructure. This role is a highly visible position. We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are able to display and maintain the highest level of professionalism and confidentiality at all times, while also maintaining strong boundaries. You must also be able to work and communicate effectively with all levels of management. This temporary, part-time position is due to expire upon 6 months of employment. This role supports community and in-custody sites throughout multiple counties in either the socal or norcal region.

Requirements

Able to maintain strict confidentiality and take all precautions when handling sensitive information
The ability to think proactively and actively seek opportunities and purposeful solutions
Excellent verbal and written communication skills with the ability to explain technical information to a variety of internal and external stakeholders
Working knowledge of Zoom, Microsoft Office, Google Workspace, and databases
Knowledge of common peripherals (monitors, keyboards, mice, printers, scanners, etc.) and how they connect and function.
Troubleshooting basic wired and wireless network connection issues.
Basic troubleshooting of smartphones and tablets (iOS and Android).
Understanding of mobile operating systems and common applications.
High school diploma or GED required
Associate's Degree in Computer Science, Information Technology, Information Systems, or a related technical field provides a solid foundation in computer hardware, software, and networking concepts preferred OR Vocational or Technical Certifications focused on computer repair, IT support, or networking preferred
Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
Frequent talking and hearing conversations
Long periods of walking, sitting at a desk and/or computer station
Lifting items and equipment that weighs up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities
Satisfactory results of a Live Scan (criminal background investigation)
Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

Nice To Haves

Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. Employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief

Responsibilities

Provide first technical support to end-users via phone, email, in-person, and remote access
Diagnose and resolve hardware, software, and network connectivity issues on desktops, laptops, printers, and other peripherals
Troubleshoot operating system problems (Windows, macOS, ChromeOS, Google, etc.) and support Google Workspace, internet browsers, Microsoft Office, and other typical applications
Assist users with software installation, configuration, and usage
Escalate complex issues to higher-level IT staff as needed
Install, configure, and maintain desktop and laptop computers, including operating systems, applications, and install drivers to configure printers, scanners, and other peripheral devices
Perform hardware repairs and upgrades as necessary
Assist with the deployment of new hardware and software
Assist with network troubleshooting and basic network configuration
Maintain an accurate inventory of staff and student devices, such as computer hardware and software,etc.
Follow established IT procedures and documentation standards
Report any suspected security breaches or vulnerabilities
Other duties as assigned