PC Support Technician

City of Rochester•Rochester MN 55904, MN

7d•Onsite

About The Position

The City of Rochester is seeking a PC Support Technician to join their Technology department. This role involves responding to IT needs across various City departments via phone, email, and in person. The technician will be responsible for installing, supporting, troubleshooting, and maintaining IT resources, including software and hardware. Key duties include evaluating and resolving IT requests, documenting these requests, and escalating issues when necessary. The position requires 100% in-person work and is part of a regular weekend rotation. The City of Rochester is committed to diversity, equity, and inclusion, and encourages applications from candidates with a variety of lived experiences.

Requirements

An Associate's degree from an accredited computer science, computer technology, computer networking, computer/management information systems program or closely related field.
Three (3) years of experience with Information Technology tasks such as installing and maintaining hardware and software and providing technical support for operating systems and various software applications such as Microsoft Office.
An equivalent combination of education to successfully perform the essential duties of the job may be substituted for the required amount of experience.
Valid driver's license.

Nice To Haves

Experience with help desk and software deployment solutions (Kace – KBOX).

Responsibilities

Install and maintain personal computer systems and related equipment and application and operating system software.
Maintain, configure, install, troubleshoot, and upgrade personal computer hardware and related equipment.
Install software such as client applications and operating systems.
Replace operating system and personal computer and related equipment when necessary.
Serve as troubleshooter for personal computer hardware and software problems.
Investigate and resolve problems with hardware and related equipment including printers, scanners and/or software.
Provide high quality customer service assistance and provide expert and creative solutions to problems.
Follow up on problems and ensure that they are resolved in a timely manner to customer satisfaction.
Create and maintain procedural documentation.
Assist in end-user provided training.
Maintain inventory of computer hardware and software.