IT Site Technician

STERIS Canada ULC (Canada Manufacturing) • Quebec, QC

3d • Onsite

About The Position

Join STERIS as an IT Site Technician. This is an excellent opportunity to join a growing company while continuing to build your IT Support skills. You will be providing level one help desk support to employees onsite, building computers, setting up and supporting a variety of printers. You will also be a participate in automation projects. This position is onsite five days a week.

Requirements

• College diploma (DEC) in information technology or a related field.
• Minimum of three (3) years of level 1 help desk experience.
• Experience in building MS Windows Servers and Desktop.
• Experience with Autopilot, MS Intune, installing drivers for a variety of printers.
• IT Help Desk experience in a manufacturing and corporate environment.
• Proficiency in French and English. (Speaking, reading, and writing)

Nice To Haves

• Experience installing engineering software.
• Automation experience preferred.
• Experience with automated processes in mixed environments (manufacturing + office) to ensure consistent and reliable device setup across multiple user groups.

Responsibilities

• Receive, document, categorize, and follow up on service requests and incident reports using the appropriate tools (ticketing platform, instant messaging, voicemail, and in-person), in accordance with company policies. Refer issues to the appropriate resource when necessary.
• Prepare user workstations and technological tools: configuration, user account creation, setup of shared resources, and assignment of access rights according to defined needs.
• Provide support for PCs, Teams (IP telephony), printers, photocopiers, network access, and all other IT equipment. A solid understanding of IP addressing is required.
• Assemble, install, uninstall, clean, and inspect IT and telecommunications equipment.
• Diagnose issues by communicating with users and applying appropriate troubleshooting methods including analysis, isolation, and resolution steps, using tools such as TeamViewer.
• Identify and report any security-related issues and participate in cybersecurity prevention activities.
• Use and transport equipment, tools, and materials required for the job according to STERIS-approved installation methods.
• Contribute to writing technical procedures and documentation to support IT systems and assist end users.
• Manage inventories and procurement of office hardware and software.
• Track the lifecycle of IT equipment, warranties, contracts, and licenses, and follow up with unit managers.
• Propose and participate in the creation of data queries or scripts using appropriate software to simplify and automate recurring tasks.
• Provide general network support (WAN / LAN).
• Assist with server support and management.

Benefits

• Competitive compensation
• Annual merit-based salary increase and bonus plan
• Laptop for several positions
• Flexible work schedule
• Excellent group insurance plan including vision, dental, telemedicine, employee assistance program, and many other coverages
• Retirement savings plan with employer contribution
• Paid time off from day one
• Training program and tuition reimbursement policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree