IT Technician

Grand Lake Health System•Saint Marys, OH

45d•Onsite

About The Position

Grand Lake Health System is seeking an IT Technician to investigate, analyze, and resolve hardware and associated software and communications problems on hospital computer systems. This role involves performing complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals. The IT Technician will provide advanced hardware technical assistance and support, troubleshoot and resolve system hardware, software, and communications failures and conflicts. Additionally, the position requires evaluating existing computer systems hardware, performing system upgrades, customizing and testing computer systems based on customer needs, and resolving configuration conflicts and errors. The IT Technician will also be responsible for installing, integrating, and configuring new computer systems and hardware for users, researching and recommending appropriate computer hardware, reviewing and prioritizing problem reports, documenting project progress, and training end users and employees as needed. Miscellaneous job-related duties will also be assigned.

Requirements

Must be able to communicate with the “end” user to assist in training and problem solving as well as be able to communicate on a technical level with software and hardware vendors.
Be able to maintain a pleasant attitude and have an excellent rapport with the users.
Ability to work independently, with little or no supervision.
High school diploma
3 to 5 years’ experience directly related to the duties and responsibilities specified.
Must have training in various Microsoft operating systems and personal computing products.
3-5 years experience in computer system comparable to current installed system.

Responsibilities

Investigates, analyzes, and resolves hardware and associated software and communications problems on hospital computer systems.
Performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals.
Provides advanced hardware technical assistance and support.
Troubleshoots and resolves system hardware, software, and communications failures and conflicts.
Evaluates existing computer systems hardware and performs system upgrades.
Customizes and tests computer systems based on customer needs, and resolves configuration conflicts and errors.
Installs, integrates, and configures new computer systems and hardware for users.
Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations.
Reviews, prioritizes, and processes problem reports.
Documents the progress of projects.
Trains end users and employees, as appropriate.
Performs miscellaneous job-related duties as assigned.