IT Technician

The Gowan Co.•Yuma, AZ

14h•Onsite

About The Position

With moderate supervision and responsibility, the IT Technician configures, troubleshoots, and maintains computer hardware, software, and network systems. As part of the Gowan IT Support Team, this role is responsible for responding to Help Desk requests and managing all work through the ticket management system. A successful IT Technician demonstrates strong knowledge of computer hardware, operating systems, Microsoft Office applications, and internet-based tools. This role requires advanced troubleshooting skills, strong customer service abilities, and participation in special projects involving networking, specialized applications, and cybersecurity practices.

Requirements

Associate’s degree in computer science, Engineering, or a related field
IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional
Minimum of seven (7+) years of hands-on IT technical support experience
Strong customer service skills with internal users, external customers, and vendors
Strong working knowledge of Microsoft technologies, including Windows 11, Office 365, and Active Directory
Proven diagnostic, troubleshooting, and problem-solving abilities
Strong written and verbal communication skills
Strong organizational and time-management skills
Ability to lift and move equipment up to 40 lbs. and work in confined spaces (e.g., under desks)
Working knowledge of networking, telecommunications, internet security, and data privacy principles
Bilingual (English/Spanish)
Valid driver’s license and ability to operate company vehicles

Responsibilities

Configure, install, and maintain workstations and peripheral devices (HDDs, motherboards, memory, monitors, printers, etc.)
Perform system imaging, deployments, and hardware refreshes
Diagnose and resolve hardware, software, and connectivity issues; repair or replace components as needed
Install and configure software according to Gowan standards and specifications
Provide user orientation and training on new software and computer equipment
Troubleshoot TCP/IP-related issues, including workstation connectivity, IP phones, cameras, and cabling
Plan and schedule system upgrades and preventative maintenance to minimize operational disruption
Maintain accurate records of incidents, repairs, fixes, and maintenance activities in the ticketing system
Support and maintain local network environments to optimize performance and reliability
Ensure security, privacy, and integrity of networks, computer systems, and data repositories
Participate in IT projects requiring networking, application, and cybersecurity knowledge
Other Duties as assigned