IT Technician

Faena Hotels and Residences LLC•Miami Beach, FL

10h

About The Position

The IT Technician assists with implementing, maintaining, and documenting reliable, efficient, integrated computer information networks. The role provides technical assistance and training to network and workstation users, delivers helpdesk support for desktop software, hardware, and peripherals, and supports technology critical to operations. The technician documents work and troubleshooting, communicates procedures and system updates, coordinates issue escalation and follow-up, and contributes to departmental service standards. The position also assists the Finance Department and Director of Information Systems with technological matters and supports positive guest and resident relations.

Requirements

Ability to handle and prioritize multiple tasks each day.
Ability to produce user and troubleshooting documentation that other Team Members can understand.
Ability to maintain competent knowledge of correct equipment maintenance and use.

Responsibilities

Assist with implementation, maintenance, and documentation of computer information networks.
Provide assistance and training to computer network and workstation users.
Assist management with communicating hardware and software updates involving radiotelephone and computer systems and their integration.
Provide helpdesk support by phone, computer, in person, and through the ticketing system for desktop software, hardware, and peripheral issues.
Provide 24-hour support for hardware and services critical to operations.
Create detailed work logs and technical documentation in the ticketing system.
Inform and coordinate with computer users about procedures that may interrupt, affect, or interfere with their work.
Escalate issues to IT Department leaders as needed and set customer expectations for follow-up.
Participate in the IT Department's on-call rotation and be prepared to address technical issues while on call.
Maintain good working relationships with Team Members.
Prioritize and handle multiple tasks each day.
Develop, maintain, and comply with departmental policies, service procedures, and standards.
Maintain knowledge of proper equipment maintenance and use, and use equipment only as intended.
Assist the Finance Department and Director of Information Systems with technological matters.
Maintain positive guest and resident relations and resolve guest complaints to ensure satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.