IT Technician

Water Works Engineers•Scottsdale, AZ

21d

About The Position

Water Works Engineers is seeking an IT Technician (IT1) to help ensure the smooth operation, security, and reliability of its IT infrastructure across multiple office locations. The role focuses primarily on employee onboarding and offboarding, end-user support, and assisting other IT team members with assigned projects. The IT Technician maintains hardware, software, and cloud-based systems; troubleshoots employee technical issues; supports account and access management; and assists with cybersecurity, asset tracking, documentation, and IT projects. The position offers hands-on experience in technical support, systems administration, cybersecurity, and IT infrastructure while collaborating with employees and experienced IT professionals.

Requirements

Associate's degree in Information Technology, Computer Science, a related field, or equivalent professional experience.
1–2 years of IT support experience, including relevant internships or equivalent hands-on experience.
Proficiency in Windows, Office 365, Active Directory, and cloud-based services.
Knowledge of network topology, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN configuration.
Familiarity with workstation configuration, user account management, and IT equipment provisioning.
Familiarity with cybersecurity principles, threat prevention strategies, and compliance best practices.
Experience troubleshooting IT issues, including hardware failures and software conflicts.
Strong analytical skills and the ability to diagnose and resolve technical problems efficiently.
Effective communication skills, including the ability to explain technical concepts to non-technical users.

Nice To Haves

Certifications such as CompTIA A+, Network+, or similar.

Responsibilities

Maintain IT systems, including laptops, workstations, mobile devices, and cloud-based platforms.
Provide technical support and troubleshoot hardware, software, and connectivity issues for employees.
Support employee onboarding and offboarding, including equipment setup and deployment, user account creation and deactivation, access permissions, and equipment collection.
Administer user accounts, permissions, and access controls in compliance with company policies.
Assist with implementing and maintaining cybersecurity measures.
Support software installations, configurations, and upgrades for engineering and business applications.
Assist with IT asset inventory and tracking hardware and software resources.
Document IT procedures, troubleshooting steps, and system configurations for internal reference and training.
Assist with IT projects, including system migrations, integrations, and infrastructure upgrades.

Benefits

Eight paid holidays annually and paid time off accrual based on role.
401(k) retirement plan with a 100% company match on the first 6% of salary and immediate eligibility.
Health insurance fully covered for employee-only plans, with the company contributing significantly toward family coverage.
Dental and vision insurance fully covered for employees, with affordable family coverage options.
Life and disability insurance provided at no cost.
Health Care Flexible Spending Account.
Adoption Assistance.
Employee Assistance Program.
Commuter Benefits.
Potential performance-based bonuses.