IT Technician

GO Car Wash•McAllen, TX

25d•$30 - $35

About The Position

GO Car Wash is seeking an IT Technician to support technology at car wash sites in an assigned market. The role owns site technology, including point-of-sale systems, tunnel controllers, networks, digital menu boards, and security and license plate recognition cameras. It serves as a Tier 2/3 escalation point when site teams and original equipment manufacturer vendors cannot resolve issues. The position provides on-site support for outages, installs and maintains equipment, supports site openings and technology rollouts, and assists users with Windows PCs, tablets, mobile devices, and Microsoft 365. The technician documents work, maintains configuration and inventory records, identifies recurring issues and training needs, contributes updates for monthly business reviews, and helps develop procedures and train site teams. The role reports to the IT Support Manager and includes approximately 25% travel, occasional overnight stays, and participation in a weekend on-call rotation as needed.

Requirements

Either 1+ year of experience with car wash POS or tunnel control systems (DRB, Sonny's, AMP, Micrologic, or ICS), or a strong IT and low-voltage background and willingness to learn site networks and car wash infrastructure.
Hands-on experience terminating Cat5e/Cat6 and installing IP cameras and NVRs.
Working knowledge of networking basics, including IP addressing, switches, PoE, and Wi-Fi.
Comfort supporting Windows, Microsoft 365, and iOS/Android devices.
Clear communication with site managers and vendors, and disciplined documentation habits.
High school diploma or equivalent.
Valid driver's license, clean driving record, and a reliable personal vehicle.
Ability to travel about 25% across sites in the assigned market, with occasional overnights.
Ability to work in active outdoor wash sites with heat, cold, water, noise, and moving equipment.
Ability to climb ladders, work in tight or elevated spaces, and lift up to 50 lbs.
Ability to work evenings and weekends as needed, including the on-call rotation.
Satisfactory criminal and motor vehicle check prior to hiring.

Nice To Haves

CompTIA A+ or Network+, or a low-voltage certification.
Multi-site retail, quick-service, or industrial field support experience.
Basic SQL or experience with work order and ticketing systems.

Responsibilities

Provide Tier 2/3 support for car wash POS and tunnel control software and hardware, including pay stations, manager station PCs, site servers, and controllers.
Respond on site to site-down events and restore operations; coordinate warranty work and repairs with OEM vendors and track cases and parts through resolution.
Mount, terminate, and configure IP security and license plate recognition cameras and connect them to site networks.
Troubleshoot cabling, switches, routers, Wi-Fi access points, and ISP connectivity.
Install and support digital menu boards, including displays, media players, and network connectivity; verify pricing and promotions display correctly after changes.
Perform preventive maintenance visits and proactive hardware replacement.
Support new site openings, remodels, and technology rollouts.
Support site Windows PCs, tablets, mobile devices, and Microsoft 365 users.
Document jobs by closing work orders with the condition, cause, and correction, and keep site configurations and equipment inventory current.
Contribute market IT updates for monthly business reviews; flag recurring issues and training gaps; help write SOPs and train site teams on first-line troubleshooting.
Assist the IT Support Manager with price changes, promotions, and code setup as needed.
Participate in the weekend on-call rotation as needed.