IT Technician

AlphaSights • New York, NY

9d • Onsite

About The Position

This is an entry-level, full-time, office-based role on a digital business’s IT team. The IT Technician provides primarily first-line end-user support for devices, applications, access, and connectivity, while also supporting office infrastructure, AV and meeting rooms, asset management, office moves and expansions, and technology rollouts. The role requires on-site presence to support colleagues directly.

The successful candidate will learn to manage their time and responsibilities, approach problems with a positive, service-oriented mindset, and take ownership of the IT environment. The role offers hands-on training, modern tooling, structured development, mentorship, certification resources, and opportunities to progress into IT engineering or specialise in areas such as cybersecurity or network administration. The fixed base salary is $70,000.

Requirements

• Bachelor’s degree in STEM or a related field.
• People-oriented, emotionally intelligent communicator in English who can explain technical topics simply and de-escalate calmly.
• Positive, team-oriented, composed under pressure, and willing to go the extra mile.
• Strong problem-solving skills; comfortable with ambiguity and able to take ownership through to resolution.
• Growth mindset and eagerness to learn and develop technical skills in a fast-paced environment.
• Demonstrable passion for technology, especially Apple macOS/iOS, and willingness to learn Windows.
• Basic understanding of IT concepts, including operating systems, and interest in Okta, Google Workspace, and Microsoft 365 administration.

Nice To Haves

• CompTIA A+ certification or learning.
• Apple device support or deployment learning.
• Okta fundamentals.
• Microsoft certifications.

Responsibilities

• Serve as the first point of contact through the service desk and support channels, including walk-ups, email, and chat; log, categorize, prioritize, resolve, or escalate tickets, maintain clear ticket notes, and provide timely user updates.
• Assist with Okta sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators on changes requiring elevated privileges.
• Troubleshoot Google Workspace and Microsoft 365 email and accounts, perform password resets and account unlocks or suspensions, make basic group membership updates, and assign licenses under least-privilege roles.
• Support Joiner/Mover/Leaver processes by preparing equipment, provisioning or adjusting access, recovering assets, and de-provisioning accounts in line with policy.
• Troubleshoot macOS and iOS devices and foundational Windows issues, including Wi-Fi/VPN, printing, peripherals, software installations and updates, and device configuration.
• Enroll and support Macs through Jamf with Apple Business Manager/Automated Device Enrollment, and Windows devices through Microsoft Intune; follow build standards and compliance checks.
• Track inventory and asset assignments, maintain stock levels, and keep accurate records for audits.
• Perform routine meeting-room and AV checks, provide first-line conference-room and event support, and coordinate vendor engagement when required.
• Support office moves and expansions and new technology rollouts; perform basic network smart-hands tasks such as patching and labeling under guidance.
• Create and update simple how-to articles and quick-resolution guides to improve first-contact resolution and consistency.

Benefits

• Hands-on training and mentorship.
• Structured development across Okta, Google Workspace, Microsoft 365, Jamf, Intune, modern AV, and service-management practices.
• Encouragement and resources to pursue industry-recognised certifications, such as CompTIA, Apple, and Microsoft certifications.
• Clear progression opportunities into IT Engineer, Senior IT Engineer, or specialisation in cybersecurity or network administration.
• Collaborative team culture with constructive feedback and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level