IT Technician

Endurance IT Services•Hampton, VA

35d•Onsite

About The Position

Endurance IT Services is seeking a customer-focused IT Technician to support one of our valued clients. In this role, you will provide frontline technical support to end users, troubleshooting hardware, software, network, and connectivity issues while delivering exceptional customer service. The ideal candidate is a motivated problem-solver who enjoys helping others and can effectively support a wide range of technology environments.

Requirements

Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
Experience providing help desk, desktop support, or end-user technical support.
Working knowledge of Windows operating systems, Microsoft 365, computer hardware, printers, peripherals, and basic networking concepts.
Strong troubleshooting, communication, customer service, and organizational skills.
Ability to prioritize workload, document technical issues, and work independently or collaboratively within a team environment.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience working in a Help Desk, Service Desk, or technical support environment.
Experience with IT ticketing or IT Service Management (ITSM) platforms.
CompTIA, Microsoft, ITIL, or related industry certifications.

Responsibilities

Provide Tier 1 and Tier 2 technical support via phone, remote access, walk-up, and onsite assistance.
Troubleshoot and resolve issues related to computers, operating systems, software, printers, peripherals, and network connectivity.
Respond to Help Desk incidents and service requests, documenting resolutions and escalating issues when necessary.
Install, configure, deploy, and support approved hardware and software solutions.
Assist users with account access, password resets, authentication, and connectivity issues.
Support technology needs across offices, classrooms, labs, and other user environments.
Maintain accurate asset inventory records and assist with equipment deployments, refreshes, and replacements.
Create and maintain technical documentation and knowledge base articles.
Collaborate with internal IT teams on projects, deployments, and service improvement initiatives.
Follow established IT, cybersecurity, and data protection policies while delivering exceptional customer service.