IT Technician
About The Position
Assistance Plus is seeking a motivated, detail-oriented IT Technician to maintain the organization’s technology infrastructure and support employees across all locations. The role provides hardware and software assistance, user account management, computer setup and deployment, networking support, data security, and support for business applications including CareVoyant. The technician also maintains security checkpoints, door codes, and security cameras at agency locations, and maintains and programs staff mobile phones through MDM in Entra. The position is based at 11 East Street in Benton, Maine, and requires travel to agency locations as needed for on-site technical support. It requires lifting, transporting, and installing technology equipment weighing up to 50 pounds.
Requirements
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Valid Maine driver's license required.
- Proof of vehicle insurance with minimum coverage of $50,000/$100,000 required.
- Excellent verbal and written communication skills.
- Strong understanding of data security principles and best practices.
- Basic networking knowledge.
- Experience troubleshooting Windows operating systems and computer hardware.
- Understanding of network printing and scanning.
- Proficiency with Microsoft Office Suite.
- Experience working with Microsoft Teams.
- Strong analytical and problem-solving skills.
- Ability to maintain confidentiality and protect sensitive information.
- Ability to lift and carry equipment weighing up to 50 pounds.
Nice To Haves
- Associate's Degree preferred.
- Knowledge of CareVoyant is a plus.
Responsibilities
- Configure, deploy, and maintain employee laptops and technology equipment, including deploying monthly updates through Ninja.
- Provide technical support and troubleshoot Windows operating systems, hardware, software, and peripherals.
- Maintain the Halo ticket system with detailed communication, phone calls, and prompt responses.
- Assist with management and support of Active Directory, Exchange Mail, and SharePoint environments.
- Organize and maintain files, folders, and user permissions across company systems.
- Support basic networking functions and troubleshoot connectivity issues.
- Maintain and promote data security best practices throughout the organization.
- Respond to and resolve technology-related support requests from staff.
- Troubleshoot staff concerns related to documentation and software systems.
- Create and update electronic forms and resources used by employees.
- Travel to agency locations as needed to provide on-site technical support.
- Lift, transport, and install technology equipment weighing up to 50 pounds.
- Perform additional duties and special projects as assigned.
- Maintain security checkpoints and door codes at all locations.
- Maintain security cameras at all locations.
- Maintain and program staff mobile phones through MDM in Entra.
Benefits
- Mileage reimbursement
- Paid travel time
- 12 paid holidays per year
- Generous Earned Benefit Time
- Agency-paid life insurance equal to annual salary, up to $50,000
- Agency-paid short-term disability
- Medical, dental, and voluntary insurance for full-time staff
- Employee Assistance Program (EAP)
- 401(k) retirement plan with up to a 4% employer match
- Team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
