IT Technician

Beacon Credit Union•Seymour, IN

44d•Onsite

About The Position

To support/maintain office IT hardware in a manner that provides excellent system availability, productivity and service to all employees of BCU so they may provide quality member service while fulfilling the mission of Beacon Credit Union. To maintain visual appearance of office IT hardware and cabling in a manner that exemplifies excellence.

Requirements

One to three years of technical experience.
In-depth knowledge of installing and configuring PCs, Thin Clients and peripheral hardware and software recommended.
In-depth knowledge of general IT related troubleshooting recommended.
Working knowledge of Microsoft Active Directory Services, including Group Policy, Users and Computers and DNS recommended.
Working knowledge of Microsoft DHCP recommended.
Working knowledge of networking recommended.
In-depth knowledge of desktop operating systems, including current versions of Microsoft Windows and Linux recommended, and industry standard software applications.

Nice To Haves

CompTIA A+ and Net+ certifications recommended.

Responsibilities

Maintains hardware and cabling at BCU office locations, with the goal being to make sure things are running properly and look professional.
Troubleshoots problems with IT hardware at BCU office locations.
Makes repairs and corrections when required.
Serves as initial contact for assisting users to resolve technical issues.
Collaborates with the Infrastructure Services Team and others in the credit union to resolve issues, as needed.
Keeps the Application Services Manager informed of current status of issues.
Configures and installs computers, thin clients, monitors, network infrastructure, copiers and peripherals such as printers, scanners and related hardware.
Installs, configures and upgrades operating systems and software using standard business and administrative packages.
Assists the Infrastructure Services Team and Engineering Team with hardware troubleshooting at office locations, including POTS lines, cable testing, phone/video system deployments, etc.
Completes training to advance technical skills of the BTech team.
Performs other duties as assigned by management.