IT Technician

American Bank & Trust - South Dakota • Sioux Falls, SD

11h • Onsite

About The Position

Under the general direction of the Technology Support Director, the IT Technician is responsible for the implementation, operation, maintenance, and support of employee and customer facing software, solutions, and associated systems.

Requirements

• Bachelor’s degree in information technology preferred, or equivalent combination of education and experience in IT related field.
• 2 years of experience preferred.
• Strong communication skills both verbal and written.
• Effective problem solving and decision-making skills.
• Time management and organizational skills.

Nice To Haves

• Industry related certifications a plus.
• Experience with Fiserv Precision a plus.

Responsibilities

• Responsible for the implementation, maintenance, troubleshooting and support of peripheral systems, and applications.
• Responsible for planning and supporting: System Imaging, System Patching, Implementation of new hardware and software, Data backups, Taking and efficiently managing support calls.
• Assist in the identification and development of process efficiencies to streamline daily end user tasks, third party integrations, and I.T. Operational processes.
• Create, update, review and maintain work procedures.
• Participate in the I.T. On Call Rotation for afterhours support of end users and systems.
• Resolve help desk tickets including but not limited to: Active Directory account lock outs/issues, PC issues, Software issues, Peripheral hardware installation/issues, Support of the Citrix remote desktop environment, Fiserv application related issues, Other tech support issues.
• Participates in professional associations; attends industry-related conventions, conferences, conventions, reads pertinent publications.
• Represents Bank at various civic and community events.
• Other duties as may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level