IT Technician - Intermediate
Plateau Software•Daleville, AL
•Onsite
About The Position
Plateau GRP is a quickly expanding company that values your skills, training and ideas. Do you feel like a number and not an individual? At Plateau, you are our greatest asset. Do you want to switch career fields to Information Technology? Our company provides a path forward to develop the skills needed for new IT careers. We aspire to promote from within and strive to foster an environment that is welcoming, respectful and inclusive. Thank you for considering a rewarding career with Plateau!
Requirements
- Secret clearance
- Security + certification
- 2-4 years of experience required
Responsibilities
- Support student onboarding by validating student network access
- Ensure all requirements are met by the student while in processing to allow for network access
- Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
- Troubleshooting student devices when faults are encountered
- Document all faults encountered and remediation of faults
- Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
- Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
- Issue IT equipment to student classes and train the class on proper usage
- Patch and keep machines updated with the most up-to-date patches
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
