IT Technician - Intermediate

Plateau Software Inc • Daleville, AL

8h

About The Position

Plateau GRP is a quickly expanding company that values your skills, training and ideas. We aspire to promote from within and strive to foster an environment that is welcoming, respectful and inclusive. We provide a path forward to develop the skills needed for new IT careers.

Requirements

• Secret clearance
• Security + certification
• 2-4 years of experience required

Responsibilities

• Support student onboarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
• Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
• Issue IT equipment to student classes and train the class on proper usage
• Patch and keep machines updated with the most up-to-date patches
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed