IT Account & Access Management Intermediate

University of Oklahoma•Norman, OK

6d•Onsite

About The Position

Join OU Information Technology and be part of a team that advances the University of Oklahoma's purpose: We Change Lives. Our work supports student success, research innovation, operational excellence, and meaningful service to our university community. If you are driven to solve complex problems, strengthen critical systems, and use technology to create lasting impact across One OU, we invite you to bring your talent, curiosity, and commitment to a team where your work matters. The Intermediate, Accounts and Access position serves as a key member of the IT Accounts and Access Management team, with a primary responsibility for ERP security role administration and role provisioning. This position manages the full lifecycle of IT accounts, including creation, modification, disabling, and deletion, to ensure users have appropriate and timely access to university systems and resources. The individual works collaboratively with internal and external stakeholders to identify, diagnose, and resolve account and access-related issues, with particular focus on ERP role security and compliance. Reporting to the Lead, Accounts and Access position, this role requires strong self-motivation and the ability to prioritize account maintenance tasks effectively. When needed, the individual assists Service Desk staff with general support requests and serves as an escalation point for complex or unresolved account and access questions.

Requirements

Bachelor's degree.
12 months of experience with account management.

Nice To Haves

ITIL Training/Certified or experience in ITIL.
Knowledge of AD, PeopleSoft ERP Systems, and Account and Access Processes
M365Exchange

Responsibilities

Manages the full lifecycle of IT accounts, including creation, modification, disabling, and deletion.
Ensures users have appropriate and timely access to university systems and resources.
Works collaboratively with internal and external stakeholders to identify, diagnose, and resolve account and access-related issues.
Focuses on ERP role security and compliance.
Assists Service Desk staff with general support requests when needed.
Serves as an escalation point for complex or unresolved account and access questions.