IT Account & Access Management Intermediate
About The Position
Join OU Information Technology and be part of a team that advances the University of Oklahoma's purpose: We Change Lives. Our work supports student success, research innovation, operational excellence, and meaningful service to our university community. If you are driven to solve complex problems, strengthen critical systems, and use technology to create lasting impact across One OU, we invite you to bring your talent, curiosity, and commitment to a team where your work matters. The Intermediate, Accounts and Access position serves as a key member of the IT Accounts and Access Management team, with a primary responsibility for ERP security role administration and role provisioning. This position manages the full lifecycle of IT accounts, including creation, modification, disabling, and deletion, to ensure users have appropriate and timely access to university systems and resources. The individual works collaboratively with internal and external stakeholders to identify, diagnose, and resolve account and access-related issues, with particular focus on ERP role security and compliance. Reporting to the Lead, Accounts and Access position, this role requires strong self-motivation and the ability to prioritize account maintenance tasks effectively. When needed, the individual assists Service Desk staff with general support requests and serves as an escalation point for complex or unresolved account and access questions.
Requirements
- Bachelor's degree
- 12 months of experience with account management
- 48 months of experience in lieu of Bachelor's Degree for a total of 60 months related experience
Nice To Haves
- ITIL Training/Certified or experience in ITIL
- Knowledge of AD
- Knowledge of PeopleSoft ERP Systems
- Knowledge of Account and Access Processes
- Knowledge of M365Exchange
Responsibilities
- ERP security role administration and role provisioning
- Manage the full lifecycle of IT accounts, including creation, modification, disabling, and deletion
- Ensure users have appropriate and timely access to university systems and resources
- Collaborate with internal and external stakeholders to identify, diagnose, and resolve account and access-related issues, with a focus on ERP role security and compliance
- Prioritize account maintenance tasks effectively
- Assist Service Desk staff with general support requests
- Serve as an escalation point for complex or unresolved account and access questions
Benefits
- Benefits Eligible: Yes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
