IT Technician I

Banner Health•Mesa, AZ

1d•Onsite

About The Position

The IT Technician I supports business planning, tactical execution, and business integration in an assigned technology area, with a primary focus on customer satisfaction for IT activities and support services. The role documents issues, problems, and concerns related to IT resources, tools, and systems, and applies technical knowledge of infrastructure and communications processes to support company business and healthcare requirements. The technician works as part of a team supporting IT infrastructure, networks, hardware, and applications, and may provide cross-coverage for Help Desk, Desktop Support, or Audio/Visual teams. The role provides first-contact customer service for system-critical operations and monitors console and peripheral computer operations across multiple hardware platforms and operating systems. It responds to customer inquiries and requests involving hardware maintenance and repair, job scheduling, and data center SNOW requests, coordinating actions with relevant IT departments. The position also oversees training for junior team members and promotes teamwork through collaboration and delegation. This is an onsite position at Banner Thunderbird Medical Center in Mesa, Arizona, Monday through Friday, 8 a.m. to 5 p.m. Candidates must reside in Arizona. The position is through Banner Staffing Services; assignments are assignment-based, have no guaranteed hours, and may conclude at any time. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. Post-offer occupational health physical assessment, drug screen, and background check are required.

Requirements

High school diploma/GED or equivalent working knowledge in a similar role.
Knowledge of the use and operation of a wide range of desktop and mobile devices and network connectivity.
Knowledge of Microsoft Office O365 applications.
Ability to troubleshoot complex issues and interact with customers and support groups at various levels.
Communication, presentation, and organizational skills to engage technical and non-technical audiences.
Exceptional written and verbal communication skills.
Ability to work onsite in Mesa, Arizona; candidates must reside in Arizona.
Completion of post-offer occupational health physical assessment, drug screen, and background check, including employment, criminal, and education checks.
Working variable shifts and hours and carrying/responding to a pager may be required.

Nice To Haves

Knowledge of Information Technology in a fast-paced environment.
Additional related education and/or experience.

Responsibilities

Support business planning, tactical execution, and business integration in the assigned technology area.
Promote customer satisfaction for IT activities and support services.
Document issues, problems, and concerns involving IT resources, tools, and systems.
Support company IT infrastructure, networks, hardware, and applications as part of a team; provide cross-coverage for Help Desk, Desktop Support, or Audio/Visual teams as needed.
Monitor console and peripheral computer operations across multiple hardware platforms and operating systems.
Respond to customer inquiries and requests related to hardware maintenance and repair, job scheduling, and data center SNOW requests, and coordinate appropriate actions with IT departments.
Oversee the training of junior team members on areas of responsibility and promote teamwork by involving others, delegating assignments, and encouraging team members to contribute their strengths.
Follow established procedures to troubleshoot IT issues, resolve non-complex problems, and refer complex issues outside typical alternatives to others.
Respond promptly to customer requests and provide service in accordance with standards and guidelines.
Maintain assigned work areas in a clean and orderly manner and complete assignments within established procedures.
Maintain current professional and technical knowledge relating to the healthcare industry through relevant educational activities, networking, and certification or licensure as business needs require.
Participate in meetings, presentations, visioning and planning sessions, implementation activities, and company-wide support functions.
Work in a fast-paced, multi-task environment with potentially conflicting priorities or tight deadlines.