IT Technician Associate

Plateau Software•Newport News, VA

17d

About The Position

Plateau GRP is seeking an IT Technician Associate to support student onboarding and provide technical support for student IT devices. The role includes validating student network access, ensuring onboarding requirements are met, troubleshooting hardware, software, and connectivity issues, and documenting and resolving faults through the approved ticketing system. The technician also monitors help desk tickets and phones during business hours, issues IT equipment to student classes, trains students in proper equipment use, and keeps systems patched and updated. Plateau describes itself as a quickly expanding company that supports career development and internal promotion and strives to foster a welcoming, respectful, and inclusive environment.

Requirements

Security+ certification.
High school graduate.
Active SECRET clearance.
Willingness to learn and apply new skills.
Good organizational skills.
Customer service skills.
Experience with patching and imaging systems.
Windows 11 administrator experience.
Ticketing system and metric experience.
Ability to work well with others in a team environment.
Experience with AUDS/Microsoft Intune.

Responsibilities

Support student onboarding by validating student network access.
Ensure students meet all requirements during processing to receive network access.
Provide direct, indirect, logical, and physical support for student IT devices, including hard-drive replacement, RAM upgrades, system convergence, troubleshooting, software and hardware updates, and connectivity issues.
Troubleshoot student devices when faults are encountered.
Document faults and remediation in the approved ticketing system.
Continuously monitor the local ticketing system during hours of operation and complete or close tickets in the system.
Monitor help desk phones during business hours and submit tickets on behalf of callers.
Issue IT equipment to student classes and train classes on proper equipment use.
Patch machines and keep them updated with the most current patches.
Perform other duties as assigned.