IT Technician 2-ITS Customer Technical Support

University of Tennessee • Memphis, TN

2d • Onsite

About The Position

The IT Technician 2 provides quality technical customer service to UT Health Sciences students, faculty, and staff. The role repairs and supports UT Health Sciences computer equipment through phone, email, web portal, or walk-in service at the Service Desk call center. This position is 100% onsite and does not allow a remote or hybrid schedule.

Requirements

• Associate’s degree; transcript required.
• One year of related work experience, or a bachelor’s degree in lieu of one year of experience, or a combination of education and experience totaling three years.
• Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
• Excellent organizational and communication skills to communicate solutions to a variety of computer problems.

Nice To Haves

• An associate’s degree in Information Technology and one year of job-related experience or job-related certificates are acceptable/preferred.

Responsibilities

• Provides first- and second-tier technical support by phone, email, or walk-in to UT Health Sciences students, faculty, and staff.
• Uses remote access software to resolve incidents, install software, and update workstations for users in all locations, including internationally and at home on personal equipment.
• Documents technical problems and assigns third-tier workflow in the ticketing system.
• Configures computing devices and installs software brought to the Service Desk.
• Repairs and maintains student print kiosks in buildings across the UT Health Sciences campus.
• Runs computer remediations and malware cleanup at the request of the Cybersecurity department.
• Tests and evaluates software applications and new hardware before production release.
• Collects information and submits service requests for account management tasks, cloud-based service access, and equipment moves and setups across UT Health Sciences.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree