IT Technical Trainer

Microsoft•Chicago, IL

7d•$77,800 - $169,900•Onsite

About The Position

In alignment with Microsoft values, this role contributes to establishing technical training delivery, workforce training needs analysis, and procedural change management activities in support of datacenters. The IT Technical Trainer will leverage technical and adult learning fundamentals to evaluate and report on training activities, and develop their own skills while coaching learners. The position is primarily on-site in the datacenter with limited work from home opportunities. Microsoft’s Cloud Operations & Innovation (CO+I) is responsible for the core infrastructure and foundational technologies for Microsoft's online services. CO+I focuses on personal and professional development, offering trainings and growth opportunities. The global infrastructure includes over 200 datacenters in 32 countries, supporting over 1 billion customers and 20 million businesses. Environmental sustainability and optimization are key to datacenter design and operations. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of inclusion, respect, integrity, and accountability.

Requirements

Bachelor's Degree AND 2+ years training, education, information technology (IT), cloud systems, datacenter environments, server environments, or computer technologies experience OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Minimum 3 years' experience in Datacenter & IT Operations across various functions and College or university degree, US Armed Services Honorable Discharge, or additional 2+ years’ experience
Exceptional written and Interpersonal skills: communicate effectively and concisely with stakeholders and organizational leaders about our programs and objectives.
CompTIA CTT+ or equivalent technical training certification, or ability to complete within 6 months of hire
Current Industry framework certification (ITIL, Prince, Lean Six Sigma) or Technical Certification (CCNA, MCSE, NET+)

Responsibilities

Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery.
Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations, to deliver training.
Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare our IT technicians for local qualifications.
Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning while engaging with learners to ensure content and concepts are understood and aligned with operational goals.
Create a friendly, supportive environment and encourage learners to ask questions; monitor the progress of learners to appropriately reinforce important learning; participate in hands-on lab activities to further build upon learning; and provide course content feedback to broader Learning Team using appropriate internal team channels as necessary to ensure consistency and relevance across our curriculum portfolio.
Embody our culture and values.