IT Technical Trainer

Microsoft • Chicago, IL

6d • Onsite

About The Position

The IT Technical Trainer joins Microsoft’s Cloud Operations + Innovation (CO+I) Learning team to establish technical training delivery, analyze workforce training needs, and participate in procedural change management in support of datacenters in the assigned area. The trainer applies technical and adult-learning fundamentals to evaluate and report on training activities, while developing their own skills and coaching learners in their career growth.

The role delivers learning experiences that prepare IT technicians for local qualifications and operational goals. Training may be delivered in person or virtually, using presentations, discussions, labs, simulations, and digitally enhanced instructor-led resources. The trainer works to create a supportive learning environment, monitor learner progress, and provide feedback to the broader Learning Team to maintain consistency and relevance across the curriculum.

The position is based on-site in a datacenter, with limited work-from-home opportunities. CO+I supports the infrastructure and foundational technologies behind Microsoft online services, and offers employee development opportunities including career rotation programs, diversity and inclusion training and events, and professional certifications.

Requirements

• Bachelor’s degree and at least 2 years of experience in training, education, information technology (IT), cloud systems, datacenter environments, server environments, or computer technologies, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• At least 3 years of experience in datacenter and IT operations across various functions.
• A college or university degree, an honorable discharge from the U.S. Armed Services, or at least 2 additional years of experience.
• Exceptional written and interpersonal skills, including the ability to communicate effectively and concisely with stakeholders and organizational leaders about programs and objectives.
• CompTIA CTT+ or equivalent technical training certification, or ability to complete it within 6 months of hire.
• Current industry framework certification such as ITIL, Prince, or Lean Six Sigma, or technical certification such as CCNA, MCSE, or NET+.

Responsibilities

• Align learning preparation with relevant success metrics, such as cloud consumption and survey feedback.
• Build awareness of new features, technologies, and processes and incorporate them into current learning experiences.
• Deliver single- or multi-day training and other learning experiences in person or virtually, with minimal supervision, using presentations, discussions, labs, simulations, and other delivery methods.
• Use digitally enhanced instructor-led resources to deliver technology-based learning experiences that prepare IT technicians for local qualifications.
• Apply classroom management techniques, including flexible learning, behavioral reinforcement, and time management, to reinforce learning and engage learners.
• Encourage learners to ask questions, monitor their progress, reinforce important learning, and participate in hands-on lab activities.
• Provide course-content feedback to the broader Learning Team through appropriate internal channels to support consistency and relevance across the curriculum.
• Participate in workforce training needs analysis and procedural change management activities for supported datacenters.
• Evaluate and report on datacenter training activities.
• Coach learners in their career growth and continue developing personal skills.

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Employee development opportunities include Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level