IT Technical Trainer

City of Chattanooga•Chattanooga, TN

8d•Onsite

About The Position

Incumbents in this classification are responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in software training programs and designs exercises to enhance lectures. Conducts technical training classes regarding general computer systems (Microsoft Office, Google Apps, etc.) and internally developed software and systems. Works under limited supervision. This is a stand-alone position.

Requirements

Bachelor's degree from an accredited university or college in Information Systems, Business Administration, Education or related field and three (3) years experience in technical computer training; or any combination of equivalent experience and education that provides the knowledge, skills, and abilities to successfully perform the essential functions of the position.
Valid Driver's License

Responsibilities

Confers with managers and supervisors to gain knowledge of work situations requiring computer training for employees.
Formulates teaching outlines and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
Selects and/or develops computer teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
Conducts training sessions covering specific areas of departmental computer operations including computers and software.
Maintains records and prepares statistical reports to evaluate the performance and progress of departmental employees under guidance during training periods.
Compiles data and analyzes past and current computer training requirements to prepare budgets and justify funds requested.
Coordinates established computer training courses with technical and professional computer training courses offered through community resources.
Screens, tests, counsels, and recommends departmental employees for participation in internal and/or external computer education and training programs.
Keeps informed on new developments, methods, and techniques in the computer training field.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.