Technical Trainer

Thomson Reuters•Frisco, TX

9d•Hybrid

About The Position

Thomson Reuters’ ONE PS Training Team is seeking an energetic Technical Trainer to join our dynamic global team. In this role, you will deliver expert training to customers and partners, helping them make the most of Indirect Tax Determination and Indirect Tax Compliance solutions. Your work will directly support customer success and contribute to innovative, high-impact learning experiences. You will collaborate with Curriculum Designers and Professional Services Consultants to deliver a comprehensive training program. Beyond facilitating engaging sessions, you will help create and maintain high-quality training content across multiple formats, including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams. These materials will stay aligned with the latest product capabilities and support effective learner outcomes. If you are a self-starter who thrives in fast-paced environments, quickly learns new concepts, and brings enthusiasm to every challenge, this role offers the opportunity to elevate customer experiences and deliver meaningful value through innovative Indirect Tax technology solutions. About the Role As a Technical Trainer , you will: Lead product training focused on Indirect Tax Determination and Indirect Tax Compliance, expanding to related solutions as business and customer needs evolve. Deliver virtual multi-client workshops and dedicated client sessions; provide onsite training when needed. Partner with Curriculum Designers, Professional Services Implementers, and SMEs to identify training needs and effective delivery methods. Review and synthesize input from colleagues and external experts to co-create training that supports business transformation. Provide deep Indirect Tax Determination and Indirect Tax Compliance expertise to customers and partners. Stay current on indirect tax technology, compliance practices, and market trends to keep content accurate and relevant. Update training assets for product releases across formats, including workshops, webinars, office hours, eLearning, videos, exams, and toolkits. Maintain instructor and participant guides for accuracy, clarity, and accessibility. Analyze learner feedback and training metrics to improve programs and close curriculum gaps. Build and maintain expertise across Indirect Tax Determination, Indirect Tax Compliance, and the broader indirect tax portfolio. Use Thomson Reuters generative AI tools to accelerate work, improve deliverables, and adopt emerging AI best practices. Record time and engagement details for accurate billing and utilization reporting; submit expense reports promptly. Support training operations with timely attendance reports and other operational tasks as needed. Work in-office at least three days per week as part of a hybrid schedule .

Requirements

A bachelor’s degree in accounting, tax, finance, business, education, or a related field.
At least two years of experience in indirect tax, tax technology, tax compliance, or customer-facing product training.
Experience with indirect tax technology or compliance platforms, including Indirect Tax Determination and Indirect Tax Compliance solutions.
Experience delivering live and virtual training for groups of approximately 10 to 50+ participants.
Ability to design and facilitate hands-on learning activities that drive adoption.
Agility to manage technical issues, varied learner skill levels, and product changes while maintaining a positive learning experience.
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
A customer-centric mindset focused on measurable training impact.
Ability to build alignment across a complex, matrixed organization.
Experience leading cross-functional projects and delivering results on time.
Strong collaboration skills and the ability to work independently.
Strong technical skills with generative and agentic AI, adaptability to emerging technologies, and curiosity about the evolving intersection of AI and tax technology.
Willingness to travel for onsite training as needed.

Responsibilities

Lead product training focused on Indirect Tax Determination and Indirect Tax Compliance, expanding to related solutions as business and customer needs evolve.
Deliver virtual multi-client workshops and dedicated client sessions; provide onsite training when needed.
Partner with Curriculum Designers, Professional Services Implementers, and SMEs to identify training needs and effective delivery methods.
Review and synthesize input from colleagues and external experts to co-create training that supports business transformation.
Provide deep Indirect Tax Determination and Indirect Tax Compliance expertise to customers and partners.
Stay current on indirect tax technology, compliance practices, and market trends to keep content accurate and relevant.
Update training assets for product releases across formats, including workshops, webinars, office hours, eLearning, videos, exams, and toolkits.
Maintain instructor and participant guides for accuracy, clarity, and accessibility.
Analyze learner feedback and training metrics to improve programs and close curriculum gaps.
Build and maintain expertise across Indirect Tax Determination, Indirect Tax Compliance, and the broader indirect tax portfolio.
Use Thomson Reuters generative AI tools to accelerate work, improve deliverables, and adopt emerging AI best practices.
Record time and engagement details for accurate billing and utilization reporting; submit expense reports promptly.
Support training operations with timely attendance reports and other operational tasks as needed.
Work in-office at least three days per week as part of a hybrid schedule.

Benefits

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing.
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match.
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave.
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan.