Technical Trainer

Johnson Controls•Glendale, AZ

1d•$75,000 - $90,000•Onsite

About The Position

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. As a division of Johnson Controls’ BT&S Global Products, the Johnson Controls Training Institute delivers a range of classroom and performance support offerings for both internal and external fire detection customers. Our ability to provide these offerings stems from a comprehensive process that assesses the needs of targeted learners and their organizations. We design our training programs to align with business objectives, develop and deliver content in the most effective learning formats, distribute it through optimal channels, and continuously evaluate its effectiveness to drive ongoing improvement, enhance business impact, and increase customer value.

Requirements

Strong communication, organizational, interpersonal, and presentation skills.
Proficiency in Microsoft applications, particularly PowerPoint, Word, and Excel.
Minimum of 3 years of directly relevant work experience.
Proficiency in low voltage electronics, specifically power-limited 12V to 70V building systems.
Installation or service experience with fire detection, security, access control, or other low voltage systems.
Experience in delivering training to end-user customers or peer mentoring.

Nice To Haves

Familiarity with Simplex ES fire detection systems.
Experience in installation, service or inspections of Simplex fire products
Vocational education, or 3 years of directly relevant work experience.
Training Certifications in any Simplex fire panels a plus.

Responsibilities

Deliver technical certification training programs for fire detection products in classroom, virtual or mobile settings to various student populations.
Deliver certification-level instructor-led classes on the installation, programming, maintenance, and repair of Johnson Controls fire detection systems using various modalities, including virtual, in-person, and webinars.
Design, develop, and facilitate webinars that complement instructor-led training topics.
Qualify to deliver multiple product training curricula simultaneously.
Document course enhancements based on feedback from customers and subject matter experts.
Receive mentorship from experienced instructors in subject matter expertise, content creation, and course delivery techniques.
Collaborate closely with the Fire Detection team and Lead Trainer to ensure quality and consistency throughout the course lifecycle.