Technical Trainer

Canon U.S.A., Inc.•Irvine, CA

9d•$70,310 - $81,550•Onsite

About The Position

Technical Trainer delivers training in his/her assigned region, works with the curriculum development team to improve and refine training program content as well as supports other divisional objectives as management assigns. Possess hardware technical expertise and provide training classes supporting internal and external customers. Your Impact Training Program Instruction: The Technical Trainer must be proficient in his/her specialty areas covering all management expected levels of training programs and must possess a strong working knowledge and ability to deliver training programs in his/her secondary area of specialization. Training Program Effectiveness (Delivery): Works with the Sr. Systems & Technical Trainer during the evolution process to ensure that he/she is delivering training program content consistently meeting the standards of the department. Provides coaching and constructive feedback to the students to ensure the support professionals efficiently meet course requirements. Training/Seminar Content Creation: The Technical Trainer must have the ability to produce and deliver training seminars for internal and external customers through local classes, national training events, and dealer onsite training. Must be able to create and conduct seminars and content in all areas of their specialty and their secondary area of specialization. Dealer Communication: Conducts dealer visits, discusses training needs, and acquires feedback from dealers on current training programs and systems. Seeks out new areas of development, researches competitors programs and coordinates the information with other trainers and implements key initiatives to ensure Canon’s image as an imaging technology and training leader is best-in-class. Dealer Visits: Visit “Key Dealers” with or without the Education Support Services Specialist and assist in evaluating dealers training needs. Promote Canon training initiatives and programs, such as ATSP. Communications: Exhibits excellent written and verbal communication skills. Meets with Engineering and curriculum developers to ensure accuracy of all training delivery programs in the regional training center. Training Technology: The Technical Trainer must be proficient in all Learning and Training technology and systems to ensure they can provide quality training to students and to the curriculum development team. Additionally, the Technical Trainer must support other trainers in understanding and using the training technology. Initiative: Participates in assignment of special projects and or special training events (such as the ATP Conference). - The Technical Trainer must maintain a high in-class standard for training delivery and scheduling of products in his/her product specialty or secondary specialty. Must meet the standards established by training management for training delivery quality and quantity measurements. - Make sure that each student has quality training experience inclusive of materials, accommodations, and amenities. - Maintain all training facilities and equipment in good working order and in accordance with Educational and Training standards. Keep current inventory of all training equipment. - Must meet all goals and objectives. Putting special emphasis on the CTT standards and product knowledge needed to deliver world-class training. - The Technical Trainer must understand the Regional ATP program and help implement the regional ATP evaluation plan. The objective includes maintaining accurate records and performing all administrative duties needed to support the ATP program as outlined in the ATP policies and procedures. All activities should be completed in the required time frame. - The Technical Trainer must conduct dealer visits to support their service, support, and training efforts. - The Technical Trainer must provide product support in the field and on the phone.

Requirements

Bachelor’s degree in education or equivalent experience.
Certified Technical Trainer (CTT+) Certification (or equivalent) or achievement of such certification within first six months of employment.
Knowledge of the International Board of Standards for Training, Performance, and Instruction (IBSTPI) competencies.
Network + Certification, Microsoft Certified Professional (MCP), Certified Network Administrator (CNA) or equivalent.
At least one year experience in electronic and/or electromechanical repair field or up to one-year technical training or military services in related area.
Supervisory leadership and interpersonal skills.
Ability to communicate and collaborate with external and internal “customers” and management at all levels.
Computer and connectivity knowledge and skills including network theory.
Ability to configure Canon devices in all network environments.
Must be legally authorized to work in the United States.
Must reside in the United States at the time of hire.

Responsibilities

Deliver training in assigned region.
Work with curriculum development team to improve and refine training program content.
Support other divisional objectives as assigned by management.
Provide training classes supporting internal and external customers.
Deliver training programs in specialty areas and secondary areas of specialization.
Provide coaching and constructive feedback to students.
Produce and deliver training seminars for internal and external customers.
Conduct dealer visits to discuss training needs and gather feedback.
Research competitor programs and coordinate information with other trainers.
Meet with Engineering and curriculum developers to ensure accuracy of training delivery programs.
Be proficient in all Learning and Training technology and systems.
Support other trainers in understanding and using training technology.
Participate in special projects and special training events.
Maintain a high in-class standard for training delivery and scheduling.
Ensure students have a quality training experience.
Maintain all training facilities and equipment in good working order.
Keep current inventory of all training equipment.
Meet all goals and objectives, with emphasis on CTT standards and product knowledge.
Understand the Regional ATP program and help implement the regional ATP evaluation plan.
Conduct dealer visits to support service, support, and training efforts.
Provide product support in the field and on the phone.