IT Technical Specialist

Barrios Technology • Houston, TX

10d

About The Position

Barrios Technology is seeking an IT Technical Specialist to join the JETS II contract as part of a team supporting NASA. The role involves providing IT support and administration, diagnosing and resolving technical problems, and maintaining a high level of customer service. The specialist will communicate technical issues and recommendations clearly to employees, management, and other stakeholders, and work collaboratively with the team. The work is generally in an office environment but may involve indoor or outdoor work depending on the task, travel to other installations, and schedule adjustments for peak periods or surge requirements.

Requirements

• Bachelor’s degree and/or equivalent certification in a related area, or relevant field experience, plus five years of experience.
• Basic knowledge of networking, VPNs, DNS, DHCP, and firewalls.
• Experience with user/account administration and access management.
• Strong troubleshooting and problem-solving skills.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Excellent communication and customer-service skills.
• Ability to independently diagnose and resolve technical problems.
• General cybersecurity knowledge.
• Must obtain and maintain a LOC50.
• Must be a U.S. citizen and successfully complete a U.S. government background investigation; must meet eligibility requirements for access to classified information if subject to a security investigation.
• Ability to work in a team atmosphere and maintain professional behavior that supports productivity, teamwork, and cooperation.
• Ability to work outside the normal schedule and adjust the schedule for peak periods and surge requirements when required.
• Regular attendance in accordance with the established work schedule.
• Must pass a post-offer, pre-employment drug test.

Nice To Haves

• Three or more years of hands-on IT support or administration experience.
• Technical degree or equivalent on-the-job experience.
• Familiarity with remote-support and ticketing systems; ServiceNow experience preferred.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• CompTIA Security+ certification.
• Microsoft certifications.
• Ability to pass random drug tests.
• Ability to pass a thorough security clearance background check.
• Physically able to frequently lift and move equipment weighing 30 pounds.

Responsibilities

• Troubleshoot and resolve technical issues independently while maintaining patience and professionalism.
• Explain technical concepts and issues clearly to nontechnical employees, management, and other stakeholders.
• Communicate technical issues and recommendations to management in a clear and professional manner.
• Prioritize and manage multiple issues while maintaining a high level of service.
• Work cooperatively with others and seek assistance when needed.
• Perform other duties as assigned.
• Maintain regular attendance according to the established work schedule and adjust schedules to meet peak periods and surge requirements when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level