IT Technical Specialist

Barrios Technology • Houston, TX

2d

About The Position

Barrios Technology is seeking an IT Technical Specialist to join the JETS II contract as part of a team supporting NASA’s deep space exploration work. The role involves providing IT support and administration, troubleshooting technical issues, and delivering a high level of customer service. The specialist should communicate technical concepts and recommendations clearly to nontechnical employees, management, and other stakeholders, while collaborating effectively with teammates and asking for assistance when needed. The position is generally based in an office environment but may involve indoor or outdoor work, travel or commuting to other installations, and access to test-facility areas. The position requires U.S. citizenship and successful completion of a U.S. government background investigation; eligibility for access to classified information may also be required. A post-offer, pre-employment drug test is required.

Requirements

• Bachelor’s degree and/or equivalent certification in a related area, or relevant field experience, plus zero to five years of experience.
• Basic knowledge of networking, VPNs, DNS, DHCP, and firewalls.
• Experience with user/account administration and access management.
• Strong troubleshooting and problem-solving skills.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Excellent communication and customer-service skills.
• Ability to independently diagnose and resolve technical problems.
• General cybersecurity knowledge.
• Must obtain and maintain a LOC50.
• Must be a U.S. citizen and successfully complete a U.S. government background investigation; eligibility requirements for access to classified information may apply.
• Ability to work outside the normal schedule and adjust hours to meet peak periods and surge requirements when required.
• Ability to work in a team atmosphere and maintain professional behavior that promotes productivity, teamwork, and cooperation.
• Regular attendance in accordance with the established work schedule.
• Sufficient mobility to enter test-facility areas when necessary.
• Ability to sit for extended periods and lift and carry up to 25 lb.
• Ability to commute and travel to other installations as needed.
• Must pass a post-offer, pre-employment drug test.

Nice To Haves

• Familiarity with remote-support and ticketing systems; ServiceNow experience preferred.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• CompTIA Security+ certification.
• Microsoft certifications.
• Three or more years of hands-on IT support or administration experience.
• Technical degree or equivalent on-the-job experience.
• Ability to pass random drug tests.
• Ability to pass a thorough security-clearance background check.
• Physical ability to frequently lift and move 30 lb. pieces of equipment.
• Ability to walk between multiple buildings.

Responsibilities

• Troubleshoot and resolve technical problems independently while maintaining a high level of service.
• Explain technical concepts and issues clearly to nontechnical employees, management, and other stakeholders.
• Prioritize and manage multiple issues effectively.
• Communicate technical issues and recommendations to management in a clear, professional manner.
• Work collaboratively as part of a team and seek assistance when needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level