IT Technical Program Manager

Zipline • South San Francisco, CA

7h • Hybrid

About The Position

Zipline is seeking an IT Technical Program Manager (Individual Contributor, Senior IC level) to own IT program delivery for new site openings, facility upgrades, and workplace technology across its operational footprint. Zipline operates autonomous logistics with distributed launch sites and field operations, where IT failures can directly impact launch cadence, safety monitoring, and customer deliveries. This role involves creating operating cadences, decision gates, and launch-readiness criteria to ensure network, security, AV, access control, endpoints, and support processes are deployable and operable at scale. The role reports to the Director of IT and is based in South San Francisco with a hybrid/on-site expectation of approximately 3 days per week. Occasional off-hours coordination for site launches or incident mitigations will be required.

Requirements

• 5+ years managing technical programs focused on IT infrastructure, workplace technology, site deployments, or distributed operations.
• Direct experience with enterprise networking, access control/physical security systems, AV/conferencing, endpoint provisioning (MDM), monitoring/alerting, or equivalent technical domains sufficient to partner with engineering and vendors on tradeoffs and design decisions.
• Track record running go/no-go launch gates, readiness checklists, and operational handoffs with measurable outcomes (shareable examples such as reduced rework, improved SLA compliance, or improved launch cadence required in interviews).
• Proven ability to coordinate cross-functional roadmaps with Facilities/Construction/Real Estate and to account for procurement lead times and construction milestones in IT schedules.
• Demonstrated experience operating in environments with on-site field operations or safety/regulatory constraints (aviation, manufacturing, healthcare, logistics preferred). Knowledge of how IT readiness impacts operational safety or launch cadence is required.
• Strong delivery bias: experience owning escalation decisions, vendor remediation, and delivering against hard deadlines; comfortable with occasional off-hours coordination for site launches or incident response.
• Experience with project and service tools (e.g., Jira, ServiceNow, Smartsheet) and program artifacts (risk registers, decision logs, readiness checklists).

Nice To Haves

• PMP, PgMP, or equivalent delivery certification is a plus.

Responsibilities

• Own end-to-end IT program delivery for office/site openings, relocations, facility upgrades, and workplace tech launches from intake through operational handoff and 90-day stability.
• Create and operate the IT intake, prioritization, capacity-planning, and portfolio cadence used by IT leadership to commit to timelines and tradeoffs; deliver weekly program status that drives resourcing decisions.
• Build and maintain project plans with clear owners, milestones, dependencies, SLAs, and risk mitigations; reduce unplanned rework through continuous improvement.
• Coordinate cross-functionally with Facilities, Real Estate, Construction, Workplace, Security, Finance, People, Field Ops, and external vendors to align schedules, procurement lead times, and operational gates; own escalation to senior stakeholders when trades are required.
• Drive vendor scopes, SLA definitions, and vendor performance remediation; own vendor acceptance criteria and measurable KPIs (e.g., installation completion date, first-call resolution rate, post-launch incident rate).
• Ensure solutions are supportable, secure, documented, and instrumented for operational monitoring before handoff; establish runbooks, on-call handoffs, and a 30/60/90-day support stabilization plan for each launch.
• Run launch readiness reviews, post-launch retrospectives, and maintain decision logs, risk registers, launch trackers, and lessons-learned playbooks so future launches scale predictably.
• Measure and report program outcomes: percent of launches meeting readiness gates, mean time to remediate critical launch blockers, vendor SLA adherence, and reduction in post-launch incidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed