IT Technical Associate - Analyst II

Carbondale•On Campus, IL

12h

About The Position

SIU Carbondale’s Office of Information Technology supports the business needs of Southern Illinois University, the President’s Office, the Foundation and Alumni Association, and other SIU campuses. The SIS Analyst II supports the configuration, administration, security, reliability, and performance of the University’s Student Information System (SIS), which serves academic, financial, and operational functions across campus. The analyst provides day-to-day technical expertise, troubleshoots issues, and assists campus customers with the system. The role collaborates with functional departments, technical teams, and external partners to translate business needs into effective system solutions. Work includes system configuration, customer support, integrations, testing, documentation, user training, data quality, compliance, and process improvement. The analyst also assists with ERP-related projects, upgrades, and implementations under the direction of senior team members. The position is based at Southern Illinois University Carbondale. Out-of-state candidates must establish Illinois residency within 180 calendar days of the start date. Applicants must be legally authorized to work in the United States without current or future university sponsorship; employer-sponsored work authorization is not available.

Requirements

High school diploma or equivalent.
Two years (24 months) total from qualifying college coursework and/or work experience in application development, application support, or business analysis. Qualifying coursework includes Information Systems Technologies, Information Technology, Computer Science, Programming, IT Management, or a business-related discipline, including application development, programming, or database technologies.
At least six months of experience configuring, monitoring, or supporting business applications or databases. This experience may be concurrent with the qualifying work experience and with the troubleshooting/application support experience requirement.
At least six months of experience in troubleshooting, database administration, and/or application support. This experience may be concurrent with the qualifying work experience and the business application/database experience requirement.
Legal authorization to work in the United States without current or future university sponsorship.
Out-of-state candidates must establish Illinois residency within 180 calendar days of the start date.

Responsibilities

Configure and maintain ERP modules, components, and related applications to support institutional business processes.
Maintain accurate system documentation, configuration records, and procedural guidelines.
Investigate and resolve system errors, access issues, configuration problems, and workflow failures.
Collaborate with developers, database administrators, and business analysts to diagnose complex issues and ensure timely solutions.
Submit and track vendor support tickets and assist in implementing recommended fixes.
Support data validation, system audits, and routine quality checks to ensure ERP data accuracy and reliability.
Maintain adherence to University security standards, including data confidentiality standards.
Participate in testing patches, configuration changes, and new functionality, and document results and issues.
Support end users with documentation, training materials, knowledge-base contributions, and workflow guidance.
Identify opportunities to streamline processes, reduce errors, and improve system usability.
Provide customer service to campus stakeholders through timely communication and issue resolution.
Work with functional offices, including HR, Finance, and Student offices, to understand business needs and support system-based solutions.
Assist with ERP-related projects, upgrades, and implementations under the direction of senior team members.