IT Technical Analyst

Southstate Bank • Va, NC

2d

About The Position

The IT Technical Analyst supports the bank as the primary technical liaison among line-of-business teams, vendor platforms, IT development and support teams, testing functions, and business stakeholders. The role ensures the software development lifecycle (SDLC)—particularly in vendor-managed environments—is understood, documented, and testable, including integrations, configurations, data flows, and technical dependencies.

The analyst partners with line-of-business and IT subject matter experts and engineers to produce and maintain technical and testing documentation, such as functional design documents, workflow diagrams, traceability matrices, and qTest plans and reporting. The position also supports environment readiness, test data provisioning, and coordination of vendor-led testing, while ensuring adherence to banking security, risk, and compliance standards.

Requirements

• At least 5 years of experience in IT analysis or technical support roles within financial services.
• At least 5 years of experience with technical documentation, including functional design documentation, traceability matrices, test plans, test management, and system architecture or Visio workflows.
• Strong understanding of system integrations, APIs, batch processing, and data flows.
• Experience working with vendor-based platforms, such as core banking, payments, AML, or CRM systems.
• Familiarity with SDLC, defect management, and test lifecycle processes.
• Strong analytical and problem-solving skills, particularly related to complex technical integrations and vendor systems.
• Excellent communication and collaboration skills for working with cross-functional teams and external vendors.
• Proficiency in maintaining and organizing technical documentation.
• Adaptability to evolving technology and system requirements.
• Ability to access and interpret information on computer screens, documents, and reports.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer frequently, including typing and sustained attention to a monitor.
• Ability to sit, walk, and/or stand for extended periods and to bend and reach.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred.
• Knowledge of banking regulations such as SOX, PCI, and FFIEC is preferred.
• Experience with tools such as JIRA, Confluence, ServiceNow, or test management platforms is preferred.

Responsibilities

• Analyze vendor-provided application architectures, interfaces, APIs, and configuration options to support technical documentation.
• Translate business and regulatory requirements into technical artifacts, including functional design documentation, system Visio workflows, interface specifications, requirement traceability matrices, test plans, test scripts, test management dashboards, and testing defect logs and management.
• Support environment readiness and test data provisioning.
• Coordinate vendor-led testing activities.
• Ensure adherence to banking security, risk, and compliance standards.
• Take ownership of tasks and challenges encountered in operating the assigned position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level