IT Technical Analyst

South State Bank • Winter Haven, FL

3d • $87,282 - $139,425

About The Position

The IT Technical Analyst supports the bank as the primary technical liaison among line-of-business teams, vendor platforms, IT development and support teams, testing functions, and business stakeholders. The role ensures that the system development lifecycle (SDLC), particularly in vendor-managed environments, is understood, documented, and testable across integrations, configurations, data flows, and technical dependencies. The analyst partners with line-of-business and IT subject matter experts and engineers to produce and maintain technical and testing documentation, including functional design documents, workflow diagrams, traceability matrices, and qTest plans and reporting.

The position supports analysis of vendor application architectures, interfaces, APIs, and configuration options; translates business and regulatory requirements into technical artifacts; coordinates testing readiness and vendor-led testing; and helps ensure adherence to banking security, risk, and compliance standards. The role is based in a typical office environment when onsite. For remote or hybrid arrangements, a secure, distraction-free work setting and reliable cable or fiber internet connection are required; mobile hotspots are not acceptable. Hybrid employees report to a physical company location as directed by their manager.

Requirements

• At least 5 years of experience in IT analysis or technical support roles within financial services.
• At least 5 years of experience in technical documentation, including functional design documentation, traceability matrices, test plans, test management, and system architecture or Visio workflows.
• Strong understanding of system integrations, APIs, batch processing, and data flows.
• Experience working with vendor-based platforms such as core banking, payments, AML, or CRM.
• Familiarity with SDLC, defect management, and test lifecycle processes.
• Ability to effectively access and interpret information on computer screens, documents, and reports.
• Strong analytical and problem-solving skills, particularly related to complex technical integrations and vendor systems.
• Excellent communication and collaboration skills for working with cross-functional teams and external vendors.
• Proficiency in maintaining and organizing technical documentation.
• Adaptability to evolving technology and system requirements.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer frequently, including typing and sustained attention to a monitor.
• Ability to sit, walk, and/or stand for extended periods of time.
• Ability to bend and reach.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Knowledge of banking regulations such as SOX, PCI, and FFIEC.
• Experience with tools such as JIRA, Confluence, ServiceNow, or test management platforms.

Responsibilities

• Serve as the primary technical liaison among line-of-business teams, vendor platforms, IT development and support teams, testing functions, and business stakeholders.
• Ensure vendor-managed SDLC activities, including integrations, configurations, data flows, and technical dependencies, are understood, documented, and testable throughout the software lifecycle.
• Partner with line-of-business and IT subject matter experts and engineers to create and maintain technical and testing documentation.
• Analyze vendor-provided application architectures, interfaces, APIs, and configuration options to support technical documentation.
• Translate business and regulatory requirements into functional design documents, system Visio workflows, interface specifications, requirement traceability matrices, test plans, test scripts, test management dashboards, and testing defect logs and management.
• Support environment readiness, test data provisioning, and coordination of vendor-led testing activities.
• Ensure adherence to banking security, risk, and compliance standards.
• Take ownership of tasks and challenges encountered in the operation of the assigned position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level