IT Technical Analyst

South State Bank • Winter Haven, FL

2d • $87,282 - $139,425 • Onsite

About The Position

The IT Technical Analyst supports the bank as the primary technical liaison among line-of-business teams, vendor platforms, IT development and support teams, testing functions, and business stakeholders. The role ensures that the system development lifecycle (SDLC), particularly in vendor-managed environments, is understood, documented, and testable across the software lifecycle, including integrations, configurations, data flows, and technical dependencies. The analyst partners with line-of-business and IT subject matter experts and engineers to create and maintain technical and testing documentation, such as functional design documents, workflow diagrams, traceability matrices, and qTest plans and reporting.

The position supports adherence to banking security, risk, and compliance standards and takes ownership of assigned tasks and challenges. The role reports to a physical company location in a typical office environment. The posting also describes requirements for remote or hybrid settings, but does not specify which work arrangement applies to this position.

Requirements

• At least 5 years of experience in IT analysis or technical support roles within financial services.
• At least 5 years of experience in technical documentation, including functional design documentation, traceability matrices, test plans, test management, and system architecture or Visio workflows.
• Strong understanding of system integrations, APIs, batch processing, and data flows.
• Experience working with vendor-based platforms, such as core banking, payments, AML, or CRM.
• Familiarity with SDLC, defect management, and test lifecycle processes.
• Strong analytical and problem-solving skills, particularly related to complex technical integrations and vendor systems.
• Excellent communication and collaboration skills for working with cross-functional teams and external vendors.
• Proficiency in maintaining and organizing technical documentation.
• Ability to adapt to evolving technology and system requirements.
• Ability to interpret information on computer screens, documents, and reports.
• Ability to communicate in person, by phone, and through electronic channels; use a computer frequently, including typing and sustained attention to a monitor; sit, walk, and/or stand for extended periods; and bend and reach.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Knowledge of banking regulations such as SOX, PCI, and FFIEC.
• Experience with tools such as JIRA, Confluence, ServiceNow, or test management platforms.

Responsibilities

• Analyze vendor-provided application architectures, interfaces, APIs, and configuration options to support technical documentation.
• Translate business and regulatory requirements into technical artifacts, including functional design documentation, system Visio workflows, interface specifications, requirement traceability matrices, test plans, test scripts, test management dashboards, and testing defect logs and management.
• Support environment readiness, test data provisioning, and coordination of vendor-led testing activities.
• Ensure adherence to banking security, risk, and compliance standards.
• Take ownership of tasks and challenges encountered in operating the assigned position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level