IT Technical Analyst for EMCOR Construction Services

EMCOR Construction Services•McLean, VA

23d•Hybrid

About The Position

The IT Technical Analyst is responsible for providing general IT support to ECS and the local IT support groups at our 50+ Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local IT teams as necessary, and see problems through to resolution. The Technical Analyst is also a participant in acquisition activity. This position is based in McLean, Virginia. However, candidates in other locations and meeting the requirements below may be considered.

Requirements

Outstanding customer service
Strong troubleshooting skills
Advanced knowledge of Active Directory, Users, Groups, ACLs, and Policies
Advanced knowledge of general MS Windows Applications
General understanding of networking concepts
Exceptional communication skills, written and oral; capable of leading meetings in a professional manner
Ability to work effectively independently and with technical teams as well as operational teams
Proactive change agent skills with competent follow through
Ability to communicate effectively at all levels
Previous experience working in an IT Support position
Ability to travel up to 40% to US-based operating companies as business needs arise
Ability to understand and follow Corporate Security & IT policies
Demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

Nice To Haves

CompTIA A+ or Microsoft Certifications or equivalent experience
EDR support
Autopilot, SCCM or similar configuration technology experience

Responsibilities

Deliver excellent support to ECS Operating Companies through exceptional customer service
Provide guidance and support to ECS and to ECS Operating Companies
Computer, software, printer, & mobile device inventory, setup, maintenance and management
Endpoint patch management and monitoring for computer and server operating systems
Manage Active Directory and Group Policy
Backup maintenance and monitoring
Provide end user help desk support
Deliver relevant education and training and create documentation for non-technical users
Ensure that Corporate SOP’s are met
Work remotely and onsite at OpCos to perform and participate in IT projects and upgrades
Perform other duties as assigned by the IT Support Manager
Participate in pre- and post-acquisition activities
Travel required up to 40% to US-based operating companies