IT Services Technical Coordinator

Tomah Health•Tomah, WI

21h

About The Position

The Information Technology Services (IS) Technical Coordinator coordinates, manages, and supports Tomah Health’s technology infrastructure, business applications, networks, servers, security controls, and related technology services. In collaboration with the IS Director, the position provides operational leadership and staff guidance in support of the organization’s mission, vision, values, and strategic priorities. Work includes project and vendor management; evaluating and implementing technology solutions; system maintenance, upgrades, training, and troubleshooting; workflow and process improvement; regulatory compliance; continuity and recovery planning; budget support; and performance management. The coordinator promotes reliable, secure, integrated, and effective use of information and technology throughout the organization and serves as the primary technical leadership backup for the IS Director when the Director is absent. This is a full-time position with benefits, scheduled for 80 hours per two-week pay period. Upon offer, the position’s current job tasks will be expanded to include the tasks assigned to the IT Services Technical Coordinator. The position may work onsite and remotely, participates in an on-call rotation, and must respond onsite when required.

Requirements

Associate degree in Information Technology or a related field required.
At least five years of progressively responsible information technology experience.
Demonstrated experience coordinating or leading IT projects, including system installations, implementations, upgrades, or conversions.
Experience with technical infrastructure, network and server operations, information security, backup and recovery, vendor coordination, and regulatory compliance.
Ability to work onsite and remotely, participate in an on-call rotation, and respond onsite when required.
Excellent verbal and written communication skills.
Excellent human relations skills and ability to interact positively with customers and employees.
Ability to work with frequent interruptions, under stress, and with minimal supervision.
High level of intelligence, integrity, responsibility, and ability to comprehend and analyze details.
Manual dexterity required for computer use.
Frequently stand, walk, reach with hands and arms, sit, climb or balance, stoop, kneel, and crouch; occasionally lift and/or move up to 25 pounds.
Normal vision and hearing required for telephone and computer work.

Nice To Haves

Bachelor’s degree preferred.
Leadership or supervisory experience, including ability to establish priorities, coordinate staff and resources, and provide effective performance guidance.

Responsibilities

Coordinate administration, maintenance, upgrades, optimization, training, and troubleshooting of business applications, technical infrastructure, and supporting systems.
Provide technical leadership for network, server, endpoint, telecommunications, interface, and related systems, ensuring technology capabilities are available, reliable, and appropriate for organizational operations.
Plan and coordinate technology projects, including requirements analysis, resource planning, installation, implementation, conversion, testing, communication, training, and post-implementation support.
Assist the IS Director with planning, directing, supervising, and coordinating department operations and staff; establish priorities, allocate resources, monitor progress, provide feedback, and support a professional, customer-focused environment.
Develop and support short- and long-range technology goals, standards, policies, and procedures consistent with the organization’s strategic plan, quality expectations, regulatory requirements, and accreditation standards.
Monitor technology performance, service requests, risks, and resource utilization; recommend and implement changes that improve reliability, security, workflow, service quality, and cost effectiveness.
Support information security and privacy programs by coordinating access controls, security safeguards, risk mitigation, staff education, and compliance activities, including HIPAA and other applicable regulations.
Ensure appropriate system and data backup processes are maintained and tested; assist departments with business continuity, downtime, disaster recovery, and service restoration procedures.
Provide direction, consultation, education, and advanced troubleshooting to staff, providers, leaders, and vendors; communicate system changes, outages, risks, and support information in a timely and understandable manner.
Maintain reports, records, inventories, contracts, procedures, and other documentation for operational, administrative, audit, and regulatory purposes.
Assist with the annual IS budget, capital planning, contract review, and long-term financial planning; manage assigned resources responsibly and cost-effectively.
Participate in hospital committees, management meetings, emergency response activities, and educational offerings as assigned; promptly escalate actual or potential violations of organizational policies, procedures, or standards.
Serve as the primary technical leadership backup for the IS Director and perform other duties as assigned.