IT, Technical Analyst II

Castle Biosciences•Phoenix, AZ

1d•Onsite

About The Position

This role will spend the most time addressing help desk tickets for hardware and software issues, assisting users with patience, preparing new hires and facilitating a positive onboarding process by preparing their laptops, ordering their equipment, and providing basic technical training. and supporting technical projects such as infrastructure improvements and software changes. Responsibilities encompass inventory management, system maintenance, network configuration, and leading delegated projects. This role will spend the most time addressing help desk tickets for hardware and software issues, assisting users with patience, preparing new hires and facilitating a positive onboarding process by preparing their laptops, ordering their equipment, and providing basic technical training. and supporting technical projects such as infrastructure improvements and software changes.

Requirements

Bachelor's degree with 3+ years of experience in an enterprise environment, or 6+ years of relevant experience, including at least 3 years working in an enterprise setting
Intermediate understanding of various computer software and hardware
High level of customer service
Technical expertise
Time management skills
Adaptability and the ability to learn and develop new skill sets
Legally authorized to work in the United States

Responsibilities

Addressing help desk tickets for hardware and software issues
Assisting users with patience
Preparing new hires and facilitating a positive onboarding process by preparing their laptops, ordering their equipment, and providing basic technical training
Supporting technical projects such as infrastructure improvements and software changes
Inventory management
System maintenance
Network configuration
Leading delegated projects