Technical Administrative Assistant

RadNet•UNAVAILABLE, OH

19h

About The Position

The IT Technical Administrative Assistant performs daily administrative and operational tasks for the IT department, including call intake, meeting coordination, supply ordering, inventory, documentation, appointment scheduling, and upkeep of incoming requests. The role provides administrative support to IT managers, directors, escalation teams, technicians, and customers on technical matters, and maintains technical databases, files, and records. Most work is handled remotely from an imaging center or home office. About 25% travel may be required to attend meetings or support system go-live events. The position also involves local errands to ship packages and pick up orders. Scheduling, inventory management, or CRM experience is desirable.

Requirements

At least 3 years of experience in IT, Helpdesk, or technical support.
A high school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
In-depth knowledge of common software, including Microsoft Office and Windows 7/10.
Ability to learn and take on new tasks.
Excellent communication and interpersonal skills.
Communicate, cooperate, and function professionally and harmoniously with supervisors, coworkers, patients, visitors, and vendors.
Demonstrate initiative, personal awareness, professionalism, and integrity, and maintain confidentiality.
Follow applicable employment laws, OSHA regulations, company and site protocols, policies and procedures, and HIPAA, compliance, privacy, safety, and confidentiality standards.

Nice To Haves

Knowledge of Windows Server 2008 R2 and Server 2016/2019.
Experience with scheduling, inventory management, or a CRM tool.

Responsibilities

Perform daily administrative and operational tasks, including call intake, supply orders, inventory, documentation, appointment scheduling, and managing incoming requests.
Provide technical assistance functions to the IT department.
Assist and support IT managers and directors with their daily tasks.
Provide administrative support to escalation teams and technicians.
Maintain and manage relevant technical databases.
Maintain and manage technical files and records in an organized manner.
Organize and schedule administrative meetings with technical staff.
Provide administrative support to customers on technical matters.
Travel to meetings or system-related go-live events as needed.
Run local errands to ship packages and pick up orders.