IT Tech II

Valley Tool and Manufacturing • Milford, CT

1d • Onsite

About The Position

Valley Tool and Manufacturing is a precision tooling and manufacturing company based in Milford, Connecticut. The IT Tech II provides day-to-day technical support to employees and helps maintain computer systems, hardware, software, and network connectivity. Working under an IT leader and collaborating with the broader IT function, the technician troubleshoots issues and supports daily operations so employees have the technology and resources needed to work efficiently. The role calls for a hands-on problem solver with strong customer service skills, attention to detail, and the ability to manage multiple support requests in a manufacturing environment.

The position supports desktop computers, laptops, mobile devices, peripherals, user accounts, IT assets, and company applications. The technician documents and prioritizes requests, resolves moderately complex technical issues, and escalates complex or enterprise-level issues to senior IT personnel. The role also involves employee guidance, routine system maintenance, and coordination with other departments.

Applicants must be U.S. Persons as defined by U.S. law under ITAR, EAR, and other export compliance laws and regulations. Valley Tool and Manufacturing LLC is an Equal Opportunity Employer and states its commitment to diversity, equal opportunity, and nondiscrimination.

Requirements

• Experience providing IT support, desktop support, help desk services, or similar technical assistance.
• Working knowledge of computer hardware, software installation, operating systems, and network connectivity.
• Familiarity with Windows environments and general IT troubleshooting.
• Ability to document technical issues, manage support requests, and follow established procedures.
• Strong problem-solving, communication, organizational, and customer service skills.
• Ability to work independently while collaborating with other IT personnel and company departments.
• High school diploma or GED.
• General computer knowledge, including Windows operating systems and Microsoft Office applications Outlook, Word, and Excel.
• Ability to work with moderate supervision and use independent judgment at times.
• Excellent communication skills and attention to detail.
• Strong PC skills in a Windows environment and excellent troubleshooting skills.
• Must meet the stated U.S. Person eligibility requirements under applicable export compliance laws and regulations.
• Regularly able to stand; use hands to finger, handle, or feel; reach with hands and arms; and lift and/or move up to 50 pounds.

Nice To Haves

• Experience supporting IT operations in a manufacturing or industrial environment.
• Familiarity with Windows, macOS, and Linux operating systems.
• Experience with user account administration, permissions, device deployment, and IT asset management.
• Exposure to CAD, engineering, or product data management software.
• Knowledge of GSS, SolidWorks, and PDM (Product Data Management).
• Ability to support technical applications used by engineering, tooling, and manufacturing personnel.

Responsibilities

• Diagnose and resolve moderately complex hardware, software, operating system, and network connectivity issues across desktop computers, laptops, mobile devices, and peripherals.
• Image, configure, deploy, maintain, and repair computers and other IT equipment.
• Track, document, prioritize, and manage support requests through a help desk ticketing system; escalate complex or enterprise-level issues to senior IT personnel as needed.
• Create and maintain user accounts, manage access permissions, support onboarding and offboarding, and help enforce company security policies.
• Maintain accurate records of hardware, software licenses, warranties, equipment assignments, and IT inventory.
• Provide employees with technical guidance and instruction on company applications, productivity tools, and standard IT procedures.
• Assist with routine system updates, equipment maintenance, troubleshooting, and IT process improvements.
• Collaborate with the IT leader and other departments to address technical needs and support reliable day-to-day business operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED