IT Tech I
About The Position
The IT Technician supports and maintains in-house technology equipment and IT assets. The role installs, configures, diagnoses, repairs, and upgrades corporate hardware and equipment to maintain optimal performance; troubleshoots issues promptly and accurately; and provides end-user training and assistance. The position supports end-user and network hardware, peripheral and presentation equipment, and associated software. It also contributes to technology planning, business continuity and disaster recovery readiness, equipment inventory and documentation, and hardware service-level delivery. The Team Member interacts with internal and external guests, vendors, colleagues, and staff in a professional, customer-oriented manner. Schedules may vary to reflect property business needs.
Requirements
- Must be at least 18 years old and able to obtain the appropriate license under applicable statutes, rules, and regulations.
- Bachelor of Arts or Bachelor of Science in Computer Science or a related field.
- Proven experience as a help desk technician or in another customer support role.
- Working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other technology products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills; fluency in English is required.
- Customer-oriented and able to remain calm.
- Ability to read, analyze, interpret, and write documents and detailed instructions; respond to common inquiries; and present information effectively one-on-one and in small groups.
- Ability to perform mathematical calculations and apply mathematical concepts; decipher reports and maintain reports upon request; make decisions and solve problems; and work under pressure and deadlines.
- Ability to perform the physical demands described, including lifting or maneuvering at least 15 pounds and prolonged sitting during the shift.
Nice To Haves
- Strong interest in the IT field.
Responsibilities
- Write technical specifications for purchases of corporate technology equipment, networking hardware, and related products.
- Assist with long-term strategies and capacity planning for future hardware and corporate technology needs.
- Help develop business continuity and disaster recovery plans, maintain knowledge of plan procedures, and respond to crises in accordance with those plans.
- Identify and deliver required hardware service levels according to company policies.
- Liaise with end users and staff, providing training and support on equipment operation and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripherals, printing and scanning devices, presentation equipment, other products, and associated software.
- Conduct on-site analysis, diagnosis, and resolution of complex hardware problems; recommend and implement corrective solutions, including off-site repair when needed.
- Receive and respond to incoming calls, pages, and emails about hardware problems.
- Develop and maintain inventories of end-user peripheral equipment and networking equipment.
- Document hardware failures, repairs, installations, and removals.
- Maintain current knowledge of hardware and equipment contracts and supervise contract-based installations.
- Perform other tasks as assigned.
- Demonstrate engagement and dedication to guests, vendors, colleagues, and the Company; support collaborative best practices; consider the financial and guest-relations impacts of decisions; present ideas; respect others' viewpoints; and put internal and external guests first.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
