IT Systems Technician (Level II)

Kronospan • Anniston, AL

12d

About The Position

The IT Systems Technician supports day-to-day IT operations at the site in a timely, professional, and positive manner. The role installs and maintains computer systems, hardware, and software; provides help desk and hands-on support to users across the facility and external warehouse; and helps maintain the security, reliability, and efficiency of IT services. The technician documents and routes incidents, resolves known issues where possible, coordinates service requests, works with equipment vendors, and escalates issues when necessary. The position also supports manufacturing-floor printers and scanners, telecommunications equipment, system backups and recoveries, user and object accounts, monitoring systems, technical documentation, and hardware asset inventory.

Requirements

• At least 2 years of experience in Information Technology or a related field.
• Broad knowledge of computer-related systems, including micro, mini, and mainframe operating systems; software product capabilities and capacities; communication utilities; and data and telecommunications principles.
• Knowledge of hardware and software installation, testing, and operation.
• Ability to work closely with others in a small team environment.
• Self-motivated and directed, energetic, forward-thinking, and creative, with high ethical standards.

Nice To Haves

• Associate degree in a technical discipline such as Computer Science, Information Services, or a related field.
• CNE certification.

Responsibilities

• Install and maintain computer systems, hardware, and software.
• Log, track, document, route, follow up on, and escalate incidents in the help desk ticketing system.
• Provide help desk support and instruct users in troubleshooting computer equipment throughout the facility and external warehouse.
• Support computer and printer equipment, including barcode printers and scanners on the manufacturing floor.
• Support telecommunications equipment and service PC hardware and software.
• Manage data-processing supplies, including paper, ribbons, and labels, and place orders through the purchasing department as needed.
• Work with equipment vendors to resolve computer-related issues.
• Monitor nightly system backups and perform recoveries as needed.
• Maintain the security of data files.
• Define user needs and recommend alternatives as needed.
• Coordinate and prioritize computer service requests and issues across the facility and external warehouse.
• Analyze historical data to suggest system improvements that reduce or eliminate call volume for certain incident types.
• Maintain technical documentation for the IT department.
• Diagnose issues by telephone and in person, guiding end users toward first-call resolution for known issues.
• Provide hands-on, in-person support to users when required.
• Maintain the monitoring system and escalate issues for resolution as necessary.
• Maintain user and object accounts and their security in various systems.
• Maintain the hardware asset inventory and order hardware and software when required.

Benefits

• Domestic and international growth opportunities.
• Work in a diverse, inclusive environment with colleagues from around the world.
• Competitive benefits program, including affordable medical, dental, and vision plans.
• Company-paid life insurance and short- and long-term disability plans.
• Supplemental life, critical illness, and accident plans for employees and their families.
• 401(k) retirement plan with company match.
• Paid time off, including a generous paid vacation plan and holidays after 90 days.
• Life-of-career training opportunities through the global or local KronoAcademy.
• Uniform and reimbursement for safety boots and prescription safety glasses, and company-provided tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed