IT Systems Technician (Level II)

Kronospan • Anniston, AL

5h

About The Position

The IT Systems Technician supports day-to-day IT operations at the site in a timely, professional, and positive manner. The role installs, services, and maintains computer systems and related hardware and software, and provides help desk and hands-on technical support across the facility and external warehouse. The technician logs, tracks, documents, routes, follows up on, and escalates incidents as needed; maintains systems, accounts, security, inventory, and documentation; and works with vendors and other teams to resolve issues and improve service.

Requirements

• At least 2 years of experience in information technology or a related field.
• Broad knowledge of computer-related systems, including micro, mini, and mainframe operating systems; software product capabilities and capacity; communication utilities; and data and telecommunications principles.
• Knowledge of hardware and software installation, testing, and operation.
• Ability to work closely with others in a small-team environment.
• Self-motivated and self-directed, with an energetic, forward-thinking, and creative approach and high ethical standards.

Nice To Haves

• Associate degree in a technical discipline such as Computer Science or Information Services, or a related field.
• CNE certification.

Responsibilities

• Provide help desk support and log incoming issues in the ticketing system; route, follow up on, and escalate requests when necessary.
• Instruct and assist users with troubleshooting computer equipment throughout the facility and external warehouse.
• Support computer and printer equipment, including barcode printers and scanners on the manufacturing floor.
• Provide support for telecommunication equipment.
• Service PC hardware and software.
• Manage data processing supplies, including paper, ribbons, and labels, and place orders through the purchasing department as needed.
• Work with equipment vendors to resolve computer-related issues.
• Monitor nightly system backups and perform recoveries as needed.
• Maintain the security of data files.
• Define user needs and recommend alternatives as needed.
• Coordinate and prioritize computer service requests and issues to support efficiency throughout the facility and external warehouse.
• Analyze historical data to suggest system improvements that reduce or eliminate call volume for certain incident types.
• Maintain technical documentation for the IT department.
• Diagnose issues by telephone and in person, helping and guiding end users toward first-call resolution for known issues.
• Assist users through in-person, hands-on visits when required.
• Maintain the monitoring system and escalate issues for resolution as necessary.
• Maintain user and object accounts and their security in various systems.
• Maintain the hardware asset inventory and order hardware and software when required.

Benefits

• Growth opportunities, domestic and international, with a leading wood panel products producer.
• Diverse and inclusive work environment with colleagues from around the world.
• Competitive benefits program, including affordable medical, dental, and vision plans.
• Company-paid life insurance and short- and long-term disability plans.
• Supplemental life, critical illness, and accident plans for employees and their families.
• 401(k) retirement plan with company match.
• Paid time off, including a generous paid vacation plan and holidays after 90 days.
• Career-long training opportunities through KronoAcademy.
• Uniform and reimbursement for safety boots and prescription safety glasses, and company-provided tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed